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Study Commons Technician - Moody Library

1. Date: 04/23/14
2. Category: Computer/Technical Support
3. Work Begins: Fall
4. Position Title: Study Commons Technician
5. Pre-approved rate: 7.60
6. Number of positions: 10
7. Hours Per Week Required: 10-15
8. Days and Times Required: late evenings/early mornings
9. Position Description: Assist persons authorized to use computing equipment in the Moody Study Commons. Assist and teach lab patrons computer applications. Inform patrons of university computing guidelines and policies. Administrate the TechPoint checkout program for patrons. Assist with the reservation of group presentation rooms for use by facility patrons. Secure the equipment and facility • Provide basic wireless troubleshooting. Perform routine maintanance of equipment such as keeping paper in printers, changing toner cartridges, troubleshooting and reporting broken machines, assisting patrons with technological questions. Develop more technical expertise by attending software tutorials. Maintain the overall condition of the Study Commons facility. Monitor equipment usage in the facility. Ability to work independently as well as with others without direct supervision. Perform other special tasks as assigned by the Study Commons Coordinator or other members of the Client Services staff
10. Skills Required: Excellent customer service relations. Ability to communicate well with others. Troubleshooting skills. Working knowledge of the software applications used in the Study commons. Must have basic knowledge of the most commonly used applications in the facility. Basic knowledge of printer maintenance. Preferred knowledge in Web Development, Adobe Photoshop
11. Special Instructions: complete an application at the link below:
12. Department or Grant Project Name: Moody Library
13. Department or Grant Project Number: 0281480
14: Queue Number:
15. Address: 97148
16. Building Location: Ground Level of Moody
17. Room Number:
18. Contact Name: Andrew Telep
19. Contact Email Address:
20. Phone:
21. Fax: