Performance management is the process by which employees and supervisors discuss expectations, performance, and development as it relates to both the University’s mission and vision and the department’s role and goals. Performance Management is a multifaceted approach to setting expectations, communicating performance feedback (coaching), developing action plans, correcting performance, completing the annual performance evaluation and linking performance to pay increases and other forms of recognition.
An employee’s performance assessment encompasses both technical and behavioral components. Here at Baylor, we believe it is equally important to consider both what we do and how we do it. Job descriptions and departmental expectation documents are a great starting point for identifying technical proficiencies. Baylor’s Core Competencies are a helpful resource for identifying behavioral proficiencies.
Technical performance ⇒ Job Descriptions
Behavioral performance ⇒ Core Competencies
Coaching and Feedback
The coaching conversation is most productive when it is a two-way dialogue occurring on a frequent basis. Employees should feel comfortable asking questions to gain constructive feedback on their performance and sharing what they think will help them to be successful. Examples of such requests may include requests for training, regular meetings with their supervisor, and other tools and information that may enhance their performance. Supervisors, in turn, should listen to their employees' needs. Though the supervisor may not always be able to meet each request, the employees should be provided with clear directions, consistent expectations, and timely feedback on performance. If either the employee or the supervisor needs help having this type of conversation, the Client Relationship Manager is available to assist.
Rewards and Recognitions
Supervisors are encouraged to regularly demonstrate their appreciation for their employees’ efforts to help support departmental goals and initiatives. On a broader scale, Baylor shows appreciation for our employees’ hard work and dedication in service of our mission and vision via programs like Outstanding Staff Awards and annual merit increases.Merit Pay