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Management

Assistant Professor’s Study on Food Service Goes Viral
[9/22/2014]
When Emily Hunter, assistant professor of Management and Entrepreneurship started working on, The Waiter Spit in My Soup! Antecedents of Customer-Directed Counterproductive Work Behavior, with her adviser and mentor Lisa Penney, associate professor in the Psychology Department at the University of Houston, she never expected it to get much exposure. By Sept. 5, just two months after the article was published online in the Human Performance journal, a variety of news outlets from Fox News to The Today Show picked up their article and ran stories on their findings.
(FULL STORY)

What Your Waiter is Doing Behind Your Back
[9/8/2014]
AOL: A new study co-authored by Emily Hunter, Ph.D., assistant professor of management and entrepreneurship in Baylor’s Hankamer School of Business, looks at how restaurant servers, hosts, bartenders, cashiers and managers behave and react when faced with difficult customers. The results found that difficult diners cause staff to exhibit counterproductive work behavior. “The laborious emotional demands of these positions make it difficult for an employee to maintain positive emotions while managing any negative emotions they may experience on the job,” said Hunter.
(FULL STORY)

Why You May Want to Think Twice about How You Treat Your Waiter
[9/5/2014]
The Globe and Mail: A new study co-authored by Emily Hunter, Ph.D., assistant professor of management and entrepreneurship in Baylor’s Hankamer School of Business, looks at how restaurant servers, hosts, bartenders, cashiers and managers behave and react when faced with difficult customers. The results found that difficult diners cause staff to exhibit counterproductive work behavior. “The laborious emotional demands of these positions make it difficult for an employee to maintain positive emotions while managing any negative emotions they may experience on the job,” Hunter said.
(FULL STORY)

Smart Technology Tracks Hospital Patients
[9/4/2014]
Fox News: An article about smart technology and its use in the medical industry quotes Pedro Reyes, Ph.D., associate professor of operations and supply chain management in Baylor University’s Hankamer School of Business and director of the Center for Excellence in Supply Chain Management.
(FULL STORY)

A Penny Saved Was Never A Penny Earned
[8/18/2014]
Forbes: Blaine McCormick, Ph.D., chair and associate professor of management in Baylor’s Hankamer School of Business, writes about sayings incorrectly attributed to Benjamin Franklin. He says the inaccuracies are indicative of the financial illiteracy that plagues the United States.
(FULL STORY)

Baylor Business Management & Entrepreneurship Department Reorganized into Separate Departments
[7/31/2014]
The Hankamer School of Business Management & Entrepreneurship Department has been reorganized into two departments, effective for the fall 2014 semester. Kendall Artz is the chair of the Entrepreneurship Department, and Blaine McCormick has been named the new Management Department Chair.
(FULL STORY)

Baylor Professors Bring College Exam Prep to Waco Area
[7/31/2014]
The Waco Tribune-Herald: Blaine McCormick, Ph.D., associate professor of management, and Steve Bradley, Ph.D., assistant professor of management, both in Baylor’s Hankamer School of Business, are quoted in this article about the More Than a Teacher program, an SAT and ACT prep course. McCormick and Bradley brought the program to Waco in 2013. Since then, more than 100 students have gone through the SAT or ACT class or the PSAT boot camp. “We prepare students for a very serious four hours,” McCormick said. “A 50-point rise can mean thousands of dollars in financial aid.”
(FULL STORY)

Go that Extra Mile
[7/10/2014]
Human resources and corporate services director, Jeff Lupinacci, says developing a "great place to work" atmosphere is one of the most strategic things an organization can do.
(FULL STORY)

Social Security Earnings Test Ensnares a Spouse
[7/10/2014]
Kiplinger: William Reichenstein, Ph.D., The Pat & Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business, is quoted in this article about the “earnings test” for Social Security benefits.
(FULL STORY)

40 Years Ago, the Supermarket Price Scanner Made its Debut
[6/28/2014]
KWTX: Article addressing the history of the supermarket price scanner quotes Pedro Reyes, Ph.D., associate professor of operations and supply chain management in Baylor’s Hankamer School of Business and director of the Center for Excellence in Supply Chain Management.
(FULL STORY)


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