Contact Us

To reach the Student Accounts Office or the Financial Aid Office you can submit an online inquiry, call our office, or schedule a virtual visit.  

Online:

To submit an inquiry online:  baylor.edu/sfs/contactus
*If you experience issues submitting an inquiry, we suggest using Google Chrome and completing the form without autofill.

Phone: 
  • Student Accounts (Billing/charges, E-bill, 529 plans, outside scholarship reporting, holds, etc.):  254-710-2311 
  • Student Financial Aid (FAFSA, CSS Profile, Financial Aid Resources, scholarships, appeals, etc.):  254-710-2611
Visits:

To signup for a virtual office visit:  baylor.edu/sfs/visit

Additional contact information:  

Student Financial Aid Office

Office Hours

Monday, Tuesday, Wednesday, and Friday
9:00 a.m. - 4:00 p.m.
Thursday: 9:30 a.m. - 4:00 p.m.

Questions/Help: baylor.edu/sfs/contactus
Toll Free: 1-800-BAYLOR-U, option 8, 2
Phone: 254-710-2611
Fax: 833-969-0184

Mailing Address

Baylor University
Student Financial Aid Office
One Bear Place #97028
Waco, TX 76798-7028

Physical Location

Express Mailing - e.g. FedEx, UPS, etc.:
Baylor University
Student Financial Aid Office
Clifton Robinson Tower, Suite 150
700 S. University Parks Dr.
Waco, TX 76706

Student Accounts

Phone Hours

Monday, Tuesday, Wednesday, and Friday
9:00 a.m. - 4:00 p.m.
Thursday: 9:30 a.m. - 4:00 p.m.

Questions/Help: baylor.edu/sfs/contactus
Toll Free: 1-800-BAYLOR-U, option 8, 1
Phone: 254-710-2311
Fax: 254-710-2114

Departmental Transactions Office Hours

(Miscellaneous Receipt Deposits, Petty Cash, etc.)

Monday, Tuesday, Wednesday, and Friday
9:00 a.m. - 11:00 a.m., 2:00 p.m. - 4:00 p.m.
Thursday: 9:30 a.m. - 11:00 a.m., 2:00 p.m. - 4:00 p.m.

Mailing Address

For payments or scholarship checks:
Baylor University
Student Accounts
One Bear Place #97048
Waco, TX 76798-7048

Express Mailing Address

Express Mailing - e.g. FedEx, UPS, etc.:
Baylor University
Student Accounts
Clifton Robinson Tower, Suite 150
700 S. University Parks Dr.
Waco, TX 76706

Physical Location

Student Accounts
Clifton Robinson Tower, Suite 100
700 S. University Parks Dr.
Waco, TX 76706