Update to Telehealth Costs

July 19, 2021

In March of 2020, Baylor University temporarily waived all fees associated with telehealth due to the global COVID-19 pandemic. Beginning August 1, 2021, all fees associated with telehealth visits will reset to normal benefit cost amounts. This means starting on August 1 and thereafter, if you utilize MDLive telehealth and/or telehealth through any of your providers you will be charged the copays and/or fees associated with that visit.

As a reminder, MDLive offers you and your covered dependents access to virtual healthcare for your non-emergency medical and behavioral health needs, 24/7 from the comfort of your home after you have created an online account. Here is what you need to know:

  • All telehealth visits with MDLive or with your in-network provider are covered at a low copay depending on your medical plan election.
  • MDLive physicians diagnose and treat 50 of the most common conditions, along with providing temporary prescription refills.
  • Speak with a licensed counselor, therapist or psychiatrist for support. You can choose who you want to work with for issues such as anxiety, depression, trauma and loss or relationship concerns.
  • If concerns for COVID-19 are present during your medical assessment, the MDLive physician will help guide you to the appropriate level of care.

If you have any additional questions, please contact askHR by calling 254.710.2000 emailing askHR@baylor.edu.

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