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Pharmacy FAQs

Pharmacy

1. Can prescriptions from my personal physician be filled at the Baylor Pharmacy?
2. Can a prescriptions be transferred either to or from the Baylor Pharmacy?
3. How do I fill a prescription?
4. How do I refill a prescription?
5. What is a Generic drug?
6. How do I obtain my prescription records?
7. Who can use Baylor Pharmacy?
8. What forms of payment are accepted?
9. What is a deductible?
10. What is a prior authorization?
11. Which medication requires a Prior Authorization?
12. What should I do if my insurance requires a prior authorization?
13. How do I fill a schedule II prescription?
14. How do fill a Class II scheduled medication written by an out of state provider?




Pharmacy

1. Can prescriptions from my personal physician be filled at the Baylor Pharmacy?
Yes. Prescriptions may be brought into the pharmacy or called in from your primary doctor to 254-710-4991. Please bring your insurance information with you when you pick up your prescription.

2. Can a prescriptions be transferred either to or from the Baylor Pharmacy?
Yes, contact the pharmacist at 254-710-4991 and they will be able to help you. Please have the prescription number, pharmacy name and phone number available.

3. How do I fill a prescription?
You can bring prescription with you or have it sent directly from your provider to the pharmacy. Be sure to bring your insurance card.

4. How do I refill a prescription?
If the prescription was previously filled at BU pharmacy you can: Refill online, Use the RX2go app, Call 254-710-4991, request in person- please have name of medication and prescription number. If no refills remain we may have to contact the provider and this may take additional time.

5. What is a Generic drug?
Generic drugs are an effective, safe and often less costly alternative to brand name products. Learn more about generic drug

6. How do I obtain my prescription records?
Come to Baylor Pharmacy and request your records in person, be sure to bring a valid photo ID. Or Complete a Medical Records release form. Check the box for "other" and write in "pharmacy records"

7. Who can use Baylor Pharmacy?
The Baylor Pharmacy is able to provide services to currently enrolled students. If you are not registered for classes in the summer but are enrolled in the following Fall semester, you can still have your prescriptions filled at the pharmacy. The pharmacy can also fill prescriptions for part-time and full-time faculty, staff and retirees

8. What forms of payment are accepted?
We can bill your student account and for employees will be payroll deducted OR if you prefer, we also accept cash, checks, Visa, MasterCard, American Express and Discover

9. What is a deductible?
Some prescription insurance plans have an annuual deductible. This is the amount you must pay before your insurance will cover their share of the cost of medications. Generally, that means you can pay the full cost of the medication until you deductible is met, after that you will pay for a portion of the cost. You may contact your insurance company to discuss whether you have a prescription deductible.

10. What is a prior authorization?
It is an extra step that some insurance companies require for certain mediactions. If you medications require a prior authorizationthen more information is required by your insurance companyfrom the prescribing provider before they decide if they will pay for it. Not all medications will be approved. The insurance company is the one making the decision. You may contact your insurance at any time ti discuss why your medication requires a prior authorization.

11. Which medication requires a Prior Authorization?
This is determined by your insurance company however typically the medications that require a prior authorization are: Expensive medications, Medicines with age limits: Retin-A, a topical acne treatment, is an example. Acne is considered to be a conditions of children and young adults. Retin-A may not be covered if the person is over a certain age determined by the insurance company. Some drugs used for cosmetic reasons: Propecia, Penlac and Latisse among others. Drugs prescribed to treat non-life threatening medical condition. An example is erectile dysfunction such as Cialis. Brand name medications that have a generic available. Drugs not usually covered by the insurance company, but said to be medically necessary by the provider. Many different drugs can be used to treat the same condition. If a patient requires a particular medicine, the doctor must inform the insurance company that there are not any other medications that will work for the patient. Drugs that are usually covered by the insurance company but are being used at a dose higher than "normal".

12. What should I do if my insurance requires a prior authorization?
Contact the provider that prescribed the medicine and let them know that your medicine requires a prior authorization. The pharmacy staff can assist you with this. Contact your insurance company and make sure there are not any additional steps you need to take. Sometimes an insurance company may want you to fill out some paperwork or sign some forms. Allow the providers office and insurance company enough time to complete their end of the process(usually a minimum of 3 business days once the provider initiates the process. Check back with the pharmacy to see if the prior authorization was approved. If your medicine is not approved, you may call your insurance company to find out why

13. How do I fill a schedule II prescription?
A prescription for a schedule 2 medication (typically used for adhd/add) may be filled at the BU pharmacy provided the following guidelines are followed: The prescription has to filled within 21 days of the written date. It must be brought in to the pharmacy by yourself(the patient it was written for) or "e-scribed" to us from the doctor's office. It cannot be phoned nor faxed in. We require a new prescription each time and it may not be refilled. The prescription cannot have any alterations on the face of it and if there is something on it that is incorrect, we cannot correct it by calling the doctor's office. The doctor will have to issue a new prescription. It does happen every once in a while, so check it to make sure it's what you need before you leave the doctor's office. You will need to present identification (BU id will work or drivers's license) to pick up the filled prescription.

14. How do fill a Class II scheduled medication written by an out of state provider?
BU Pharmacy may fill a prescription for a controlled substance listed as Schedule II issued by a practitioner in another state if the following conditions are met( as required by Section 481.075 of TSBP regulations) 1. Only signed, dated original prescriptions are accepted and must fulfill the Texas State Board of Pharmacy regulations for a valid prescription. We cannot accept an escribed prescription from an out of state physician 2. The prescription must be submitted within 21 days from the date it was written. 3. BU pharmacy must have a copy of the out-of-state physician's DEA license and authorized signature. Texas law prohibits nurse practitioners from prescribing C-II prescriptions. * The DEA license number and authorized signature copy can be mailed , faxed or emailed to the pharmacy. Baylor University Health Center Pharmacy 209 Speight Ave. Waco, TX 76706 Fax-254-710-3620 Pam_Kilgore@baylor.edu 4. The patient must provide a valid BU student ID and/or driver's license at time of the first prescription fill. A copy will be kept on file. 5. BU DPS will be called on any strongly suspected fraudulent prescriptions. 6. Patient is required to submit a valid picture student ID each time when picking up a prescription. 7. No Schedule II prescriptions will be mailed or picked up by a third party. Students will sign electronically acknowledging receipt of the medication. All rules and guidelines regarding any schedule II prescriptions will be strictly followed.

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