Employee Assistance Program and MDLIVE Offer Support for Baylor Faculty and Staff

April 24, 2020
During this time of stress and uncertainty due to COVID-19, it is understandable to be dealing with feelings of stress, anxiety, depression and more. As a reminder that support and resources are available, Baylor University provides full-time faculty and staff — and their dependent family members — with an Employee Assistance Program (EAP) and telehealth coverage through MDLIVE to encourage and support their holistic wellbeing.

“Both EAP and MDLIVE are extremely valuable resources offered. We encourage any employees and their family members who may benefit from EAP or MDLIVE to take advantage of those programs,” said Randall Brown, manager of benefits and wellbeing for Baylor Human Resources. “The wellbeing of faculty, staff and their families is a priority for the University. The resources available through MDLIVE and EAP provide options to support physical, spiritual, emotional and professional wellbeing.”


The EAP offers free and confidential resources, assessments, counseling, referrals and follow-up services to employees to support their personal and professional lives through ComPsych, an outside vendor and the world’s largest provider of employee assistance programs. Employees first register through the EAP and then have confidential access to a broad range of resources and materials.

The program includes five face-to-face sessions per family member per issue with a local counselor for stress, depression and family concerns among other things. Additionally, EAP members have unlimited telephone access to speak with an EAP Member Advocate who can provide consultation, resources, an action plan and information to help with concerns.

Other EAP features provide resources on family issues, like child and elderly care; legal concerns, including attorney consultations and discounts for services; and financial planning and consultation. Available online resources include a library of thousands of articles on helpful topics, tools and calculators, informational videos and search options for lawyers, child care, discount programs and more.

EAP resources and services may be accessed by phone or online.

Phone: 888-628-4844 or 800-697-0353
Online at guidanceresources.com
1. Select the ‘Register’ tab to the right
2. Enter the Organization Web ID when prompted: PFGEAP
3. Set up your username, password and security question as a first-time user

For more information on EAP resources and how to access them, please visit baylor.edu/hr/eap.


Baylor employees and their dependents have telehealth coverage through MDLIVE with their HDHP or PPO health plan. MDLIVE offers access to virtual healthcare for non-emergency medical and behavioral health needs like seasonal allergies, pink eye, anxiety, grief and more with licensed doctors, counselors, therapists and psychiatrists 24/7.

Appointments through MDLIVE can be made once an online account has been set up. If any concerns for COVID-19 are present during a medical assessment, the MDLIVE physician will help guide the appropriate level of care. Online registration is recommended now so that you are prepared for needed quality care.

Registration for MDLIVE can be done via phone, text or online:
Phone: 888-680-8646
Text: “BCBSTX” to 635483 to receive a link to register
Online at mdlive.com/bcbstx

Follow the steps below to use your MDLIVE account:
1. You must register to be able to use your MDLIVE account
2. Request to see a doctor by phone or video — requests can be to wait to see a doctor right away or to schedule an appointment during a time that works best for you
3. Have your visit

For more information on MDLIVE resources and how to access them, please visit baylor.edu/hr/mdlive.

Mental Health First Aid Seminar
11 a.m. on April 30, 2020

In addition to EAP and MDLIVE, Baylor Wellbeing has partnered with Cigna to offer a one-hour Mental Health First Aid seminar for faculty and staff. Through Webex, participants will learn how to recognize and support individuals who are experiencing a mental health crisis or problem.

“We are all experiencing change right now. Basic mental health first aid skills will help us support our friends, family members and co-workers to help connect them with the right type of care as quickly as possible,” said Brown.

Registration for the Mental Health First Aid seminar can be found through the Baylor Wellbeing website, baylor.edu/hr/wellbeing.

Are you looking for more News?

BaylorNews Online

Baylor News is an internal campus news publication for Baylor University faculty and staff. Featured content focuses on important University matters and stories that are of interest to Baylor employees.

To find news stories directed and related to the wider Baylor audience, please visit baylor.edu/mediacommunications