In the event that a Cardholder is unable to furnish a receipt with their documentation, a receipt will need to be requested from the merchant.
If the merchant is unable to provide a copy of the receipt, Cardholders will need to follow the steps below:
- Fill out the Missing Receipt Form
- Refer to your Approver to review, sign and date
- File with the monthly documentation
When performing semi-monthly or monthly procedures in PaymentNet, the Cardholder must include "Missing receipt for this purchase" in the notes section for any purchase where receipts are unavailable.