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Heat System Outage 06/10/11 - 06/13/11

June 6, 2011

The HEAT System will be taken down for maintenance and upgrades beginning at noon on Friday, June 10 until Monday at 8:00 a.m. The outage will require approximately 40 hours to complete. Upgrades to the database and the HEAT servers must be done, as well as apply software application upgrades.

During the half-day outage on Friday, tickets will need to be recorded manually, then added to the system the following week so that statistical analysis will be not compromised. Services affected by this outage are listed below.*

*Services Affected:
HEAT Surveys
HEAT Reports Web
Telephone Request Form
Telephone Request Form Admin
Move Packet
Move Packet Admin
On-Line Help Ticket Submittals
Self Service
DMS Web Submissions
Nursing Web Ticket Submissions
ELCS Web Tickets Submissions
ResTech Web Tickets Submissions
Client Services FM Project Request Submissions
Client Services Form Request Submissions

We apologize for the inconvenience this will cause, but this upgrade is critical so that we can move to the newer versions of the software. Please check the Down line at 3696 or 254-710-3696 from off campus for updates and status of this outage or follow updates on the ITS Twitter account at BaylorITS_Alert. Please contact the Help Desk at 254-710-4357 if you have any questions.