August 26, 2014
When Baylor fans enter McLane Stadium this season they will be greeted by a team of Wi-Fi Coaches eager to enhance the Baylor gameday experience. These coaches are not ITS personnel, nor are they an assortment of Baylor staff volunteers. They are a group of undergraduate Management Information Systems (MIS) majors at Baylor selected by their faculty to serve in this role.
This partnership between ITS and the School of Business was initiated by Pattie Orr, Vice President for Information Technology, and Dr. Tim Kayworth, Professor and Chair of Information Systems. The rich technology environment at McLane Stadium provides great advantages for Baylor fans, but in order to enjoy the experience some technical assistance may be necessary. Other sports venues around the country using the technology built into McLane Stadium provide some form of on-site technical support or have a Wi-Fi coaching program. As the Wi-Fi coaching program was conceived for McLane Stadium, it seemed natural for Baylor to leverage students training for a career in technology to serve in this support role.
Orr and Kayworth collaborated with Dr. Hope Koch, Associate Professor of Information Systems, to create a select group of MIS majors. During the summer, this group of students was invited to apply to participate in the program. The applications were reviewed and a 19 students were invited to serve as Wi-Fi coaches.
The Wi-Fi Coach team has been trained how to configure Android and iOS devices for the wireless network at the stadium and how to install the Baylor In-Game app on these devices. They can also provide basic instruction to fans on how to use the Baylor In-Game App. The coaches will be supported by Andrew Stripling, an ITS staff member, who will serve as liaison to technology managers on hand ensuring that systems are up and running on gameday.
Wi-Fi Coach programs across the country have met with great success and our hope is this partnership between ITS and the School of Business will enable Baylor fans to enjoy the complete fan experience in the new McLane Stadium.
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