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Email Issues Update - 06/21/12

June 21, 2012

9:15 am

The problem with Outlook Anywhere has been resolved. Access to Outlook has been restored for PCs off-campus.

8:00 am

ITS technicians are currently working on Outlook Anywhere. Outlook Anywhere, which allows access to Outlook off-campus for PCs, is down. During this outage, you can still access your email using Outlook on the web at http://mail.baylor.edu . You may also connect to VPN and then access your email using Outlook. On-campus access to Outlook is working.

June 20, 2012

5:00 pm

All email services are operating normally at this time. ITS technicians will continue to monitor performance.

Please check the ITS website or follow the twitter accounts @BaylorITS_Alert and @BaylorITS_Help as postings will be made to update the status of this issue.


June 19, 2012

5:30 pm

Resources have been added to help stabilize the load balancing issues we have been experiencing. All email services are operating normally at this time. Please continue to use the Outlook Web Access at http://mail.baylor.edu if we you experience any connectivity issues during the evening hours.

9:30 am

As email server load has increased this morning, some performance issues have returned. ITS staff are diligently working to restore full functionality. Vendor technicians are coming on site to help diagnose and resolve the problem. Clients experiencing connectivity issues should be able to access their email through Outlook Web Access at http://mail.baylor.edu during this time.

8:30 am

All email services are operating normally. ITS technicians will be monitoring performance throughout the day. Clients continuing to experience issues may need to restart their computers to ensure that the new server settings are applied to their systems. If problems persist after a restart, please contact the HELP desk for assistance at 710-4357.


June 18, 2012

4:30 pm

ITS technicians are continuing to work on the load-balancing issue with the email system. This issue may affect the connectivity or the functionality of some email connections. The load balancing service treats every connection separately. Because of this, users may see problems with one device, such as a computer, but a second device such as a phone, may continue to work. Work is underway to better balance the load so that all devices will receive a strong connection. Users experiencing problems across all their devices may be able to access their email by logging into Outlook Web Access at http://mail.baylor.edu. ITS staff are working diligently with vendor tech support to resolve these problems.

11:30 am

ITS technicians are currently working on a load-balancing issue with the email system. This issue may affect the connectivity or the functionality of some email accounts.