CrashPlan PRO

CrashPlan Pro is the enterprise backup software solution for all Baylor-owned computers. CrashPlan is cloud-based storage that meets all Baylor security requirements. Information stored in CrashPlan Pro can have a maximum data classification of "Restricted". CrashPlan Pro works from any internet connection at any time. Backups are continuous and will include any files located in the home directory. Restore capability can be provided from a client's computer or the CrashPlan website. CrashPlan is a user-based license, which means that it can be deployed on more than one computer.

CrashPlan is included on the Baylor standard image for all campus installations. To activate CrashPlan on a user's primary computer, the user just needs to login to the application with their BearID and password. This is usually done during the installation process. The backup of files begins immediately. To activate CrashPlan on a computer that is used as a departmental computer, such as a student workstation or a research computer, the managed user must login to the CrashPlan Pro account on that computer to activate the backup service for that device.

Restoring files is easily done by the user through the CrashPlan application. If assistance is needed, please contact the Help Desk.

ITS will monitor the CrashPlan backup and contact users whenever there is a problem or disruption in service. If you have any questions or need to assistance with verifying your backup or restoring files, please contact the ITS Help Desk at 254-710-4357.

Frequently Asked Questions

CrashPlan PRO

1. What is CrashPlan?
2. How do I log into my CrashPlan application?
3. How do I set up CrashPlan Pro as a Managed User?
4. What is backed up by default?
5. What types of data can be backed up in CrashPlan PRO?
6. How can I change what gets backed up?
7. My system seems slow since CrashPlan was installed. Is there a way to re-allocate my system resources for my backup?
8. Am I required to use CrashPlan PRO for backup?
9. Can I change how often my computer is backed up?
10. How do I restore a file?
11. How can I check my backup status?
12. Why are we making a change?
13. Where can I find more information?
14. Is my data secure?
15. How do I log into my CrashPlan application?
16. What if I currently have more than one Tivoli license?




CrashPlan PRO

1. What is CrashPlan?
CrashPlan Pro is a new software package from Code42 that we are using to backup campus data. While CrashPlan was started as a consumer product, we are using CrashPlan PROe, Code42's enterprise solution. It uses our Bear_ID system for authentication and meets our requirements for the protection of FERPA data.

2. How do I log into my CrashPlan application?
To log into CrashPlan, follow these instructions.

3. How do I set up CrashPlan Pro as a Managed User?
If you are setting up CrashPlan for a device that you manage, such as a student worker computer, you must have the student or user of the device log completely off the computer. You will then restart the computer using your Bear ID and password. Next, login to the CrashPlan application using your BearID and password. The backup will begin immediately. Next, log off the computer, restart and let the user log back in to the computer.

4. What is backed up by default?
By default, everything in the home directory is backed up. This includes but is not limited to files and data on the Desktop or in the Documents folder. You can verify what is getting backed up from the CrashPlan Pro app on your computer.

5. What types of data can be backed up in CrashPlan PRO?
The Information Security department has a public Data Classification Guideline to help faculty and staff understand the sensitivity of the information they are using. The guideline is tiered such that information is classified by the most sensitive classification met.

Data Classification Guide: http://www.baylor.edu/its/index.php?id=83590

Information that CrashPlan backs up can have a maximum classification of "Restricted". If you are unsure of the classification of your data, please contact the HelpDesk and you will be referred to the Information Security staff for guidance.

6. How can I change what gets backed up?
You can use the CrashPlan Pro desktop app to change the settings on what is backed up. You can find more information here: Code42: Changing the File Selection

7. My system seems slow since CrashPlan was installed. Is there a way to re-allocate my system resources for my backup?
Yes. The initial backup of your system may cause your system to slow because it is backing up your entire system. If you still notice a degradation of your system, you can make some adjustments. Open your CrashPlan app by double-clicking the CrashPlan icon in the system tray on Windows or the menu bar on a Mac. Select "Settings" in the navigation pane on the left side of the window. On the right in the "General" tab, you can change the CPU percentages. Click the "Save" button once you have made your changes.

8. Am I required to use CrashPlan PRO for backup?
Yes. CrashPlan PRO is a requirement for all Category 1 computers.

9. Can I change how often my computer is backed up?
Yes. Open your CrashPlan app by double-clicking the CrashPlan icon in the system tray on Windows or the menu bar on a Mac. Select "Settings" in the navigation pane on the left side of the window. On the right in the "Backup" tab, you can change how often a backup occurs. The default is "Always", but you can change it to a specified time. Click the "Save" button to save your changes.

10. How do I restore a file?
There are several ways to restore a file. Explanations as to the different methods and instructions can be found here: Code42: Restoring Files

11. How can I check my backup status?
You can check the status of your backups by launching the CrashPlan app on your computer. Remember that CrashPlan offers continuous backups. This means that it is keeping track of files that change and backs up all changed files every few minutes.

12. Why are we making a change?
There are two primary reasons we are making this change. First, CrashPlan Pro is cloud-based. This means that it can back up data from anywhere as long as a system can reach the internet. Under the previous backup system, a computer had to be physically connected to the campus network in order to backup files. Second, Code42 offers unlimited storage for back up data. This will allow more data and data types to be backed up.

13. Where can I find more information?
Code42 keeps an extensive CrashPlan support portal. It can be found at Code42 CrashPlan Pro Portal.

14. Is my data secure?
Baylor University's implementation of CrashPlan has enabled several features to provide confidentiality of data backup. All data is encrypted while in transit to the CrashPlan cloud. Data is also encrypted in storage at the CrashPlan cloud. The keys to access the encrypted data are stored in a vault appliance at Baylor University. CrashPlan is unable to decrypt the Baylor data.

15. How do I log into my CrashPlan application?
To log in, use your BearID (firstname_lastname) and your password.

16. What if I currently have more than one Tivoli license?
CrashPlan bases its licensing on users instead of computers, which means that each single license can be installed on up to four computers at once. If you have additional Baylor computers that require back up services or if you currently have more than one Tivoli license, please contact the Help Desk. A technician will contact you directly to add additional computers to your new CrashPlan license.

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The Help Desk can assist you at any time with any questions you may have regarding the installation or use of CrashPlan.