Information Technology Services Home Page

About Us

IT Systems

Telephone & Networking

Security

Other IT Resources

Help

Computer Backup
Contact Information
Customer Feedback
Disposition
Document Library
Email
Getting Help
Hardware
In Home Computer Service Vendors
LanDesk General Information
Landesk Report
Leaving Campus
Loaner Program
Mac Printer Security
Mobile Devices
Network Troubleshooting
PC/Mac Support
Self Service Help
Software
Software Installer
Training
Trouble Ticket
Vista
What's My IP Address
ITS Outage Procedures

Baylor > ITS > Help

Help Desk

254.710.4357 (help)

Email: helpdesk@baylor.edu

Help Desk Hours
Monday - Friday
8 am - 5 pm

Help

Computer Backup
Instructions for utilizing Baylor's file backup system for recovery in the event of a hard drive failure or file corruption.

Contact Information

Customer Feedback

Disposition
How to dispose of a Baylor-owned computer that is not longer supported by ITS or no longer needed by a department.

Document Library
Find documentation for many of the systems that ITS supports.

Email
Find information about Outlook, Spam, Public Folders, training and more.

Getting Help
Search TechKnowledge for a solution to your problem or enter your own trouble ticket.

Hardware
Description of Purchasing Process

In Home Computer Service Vendors
List of outside vendors for home computer service.

LanDesk General Information
The LanDesk system is used to track and manage computer devices on the Baylor network. Visit this page for access to the Custom Data Form and Departmental Reports.

Landesk Report
Generates the Departmental Landesk Report for computer inventory and asset tracking.

Leaving Campus
A list of recommendations for protecting your computer and data before you leave, and when you return to campus.

Loaner Program
The Loaner Program was established to provide access to equipment needed by faculty and staff when traveling for university business purposes, working on special projects from home, or for other extenuating circumstances.

Mac Printer Security
Instructions for configuring a printer on your Mac.

Mobile Devices
Find information about PDAs and smart phones.

Network Troubleshooting
Basic tips for troubleshooting network-related issues.

PC/Mac Support
See the areas of ITS involved with the life cycle of a computer.

Self Service Help
Search for answers/knowledge at your convenience. The solutions here have been provided by Right Answers Knowledge-Pak and from Baylor-owned training materials.

Software
Information about software purchases and support.

Software Installer
On this page you will find a more intuitive and consistent way to download and install software to authorized Baylor Faculty and Staff.

Training
Sign up for a seminar, check out self-paced materials, or watch short training videos.

Trouble Ticket
You may enter a ticket 24 hours a day 7 days a week and a technician will get back to you during normal business hours to help you with your issue or concern. If you prefer you can leave a voicemail message for the Help Desk at any time by calling (254) 710-4357.

Vista
Plans for deploying Vista on campus.

What's My IP Address
Displays the IP address of your computer.

ITS Outage Procedures