Baylor >  Counseling Center > Resources > Faculty and Staff Resources > Quick Tips



Quick Tips

• Talk to the student in private.

• Ask questions and listen carefully to the student's answers.

• Show concern and interest.

• Repeat back the essence of what the student has told you.

• Specifically state your reasons for concern.

• Avoid criticizing or sounding judgmental.

• Suggest the Counseling Center or University Ministries as a resource and discuss this with the student.

• Explain to the student that the Counseling Center is CONFIDENTIAL.

• If the student resists help and you are still worried, consult with BUCC staff.

After the Referral is Made

It is reassuring to know that a student you have referred has actually made and kept an appointment. The best way to achieve this reassurance is to ask the student directly. This is also a way of showing continuing concern for the student. We may suggest that the student confirm this with you and, if requested, we will confirm with you that a student has attended their first session. Otherwise, we will need the student's permission to contact you for any other information.

There will be times when the student will not want to share this information with you. In these instances, both BUCC and you must respect the student's wish for confidentiality, despite the uneasiness this creates.

Crisis Service

There is a BUCC professional who is on-call 24 hours per day for after-hours and weekend crisis. Anyone may dial 254-710-2467 to contact the BUCC on-call professional.


McLane Student Life Center
2nd Floor
Phone: 254.710.2467
Fax: 254.710.2460

Hours: Mon.-Fri., 8 a.m.-5 p.m.