Submit a Ticket
Submit a Ticket Online
To request assistance for your personal computer or technology, you can use our online problem ticket system, using your Bear ID and password. Someone will call you within 48 hours (Monday-Friday). Click the link on the right or Access the online ticket system here.
Please visit the ResTech Support Center located in Martin Residence Hall during normal hours listed on the homepage. If you plan to drop off your laptop, a power adapter will need to be provided.
The Residential Technology Support Center is available at (254) 292-4111. If we are unable to troubleshoot your problem over the phone, we will schedule an in-room appointment. Appointments are typically scheduled for the next business day (Monday-Friday).
ITS Self-Service SolutionsInformation Technology Services (ITS) provides an online list of solutions for users. Please note that if you believe the problem is specific to the Residential Network, contact the RTSC in one of the ways mentioned above. If your technical problem is of a general nature, you can access the Self-Service Solutions for common suggestions on resolving issues.