Keller Center for Research

Browse Archives by Author: Jan Wieseke

Don't Overcomplicate -- Adapt and Simplify

It Takes Two to Tango: How Empathy Affects Sales Encounters
Jan Wieseke, PhD (Germany), Anja Geigenmüller, PhD(Germany), and Florian Kraus, PhD (Germany)
In sales, retailing, or service businesses, employees' performance during personal encounters is the most influential driver of customer satisfaction..

Top News | News Archives

Border Title