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Browse Archives by Author: Jan Wieseke

Don't Overcomplicate -- Adapt and Simplify
[3/1/2017]

It Takes Two to Tango: How Empathy Affects Sales Encounters
[6/1/2013]
Jan Wieseke, PhD (Germany), Anja Geigenmüller, PhD(Germany), and Florian Kraus, PhD (Germany)
In sales, retailing, or service businesses, employees' performance during personal encounters is the most influential driver of customer satisfaction..


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