Home

Keller Center for Research

Browse Archives by Author: Gulnur Tumbat

Customer Emotion Management: The Customer Needs To Smile Too
[6/1/2012]
Gülnur Tumbat, PhD
In many service provider-customer or seller-buyer contexts, it has been assumed that the service provider or seller must exhibit a positive attitude towards customers, and may..


Top News | News Archives


Border Title