Safety Protocol - Disruptive Individuals

Who is a disruptive individual?

• An individual who makes threats of physical harm to you, others, or themselves.
• An individual who has a weapon.
• An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.
• An individual who appears to be intoxicated or under the influence of a controlled substance.

What action should I take?

• Contact Baylor University Police at 254-710-2222.
• Give your name and campus location with a brief explanation of the situation.
• Take note of the individuals’ age, personal appearance, clothing, vehicle or any other information that would help to identify the individual.

Express your authority with non-verbal cues:

• Sit or stand erect.
• Square you shoulders.
• Smile and make eye contact.
• Speak clearly and distinctly.
• Maintain a constant voice volume – not to loud.

Cues to avoid:

• Do not touch your face.
• Observe the individual’s personal space – do not stand too close.
• DO NOT TOUCH the person.
• Do not slouch, glare or sigh at the individual.

Anger management tactics:

• Get their attention: use their name, ask them to sit down.
• Acknowledge their feelings: paraphrase what they say so they will know you are listening.
• Get them moving: offer a chair, move them to a private area if possible.
• Offer assistance: use the word “we” to include them in the solution process.
• Tell them exactly what you can do for them and when.
• Offer an alternative if appropriate.
• Advise co-workers of the potential problem if possible.
• Call for assistance immediately if you sense the situation is getting out of hand.

Contact

Baylor University Police Department

254-710-2222 or visit www.Baylor.edu/Baylor_Police