Visitor Information

Accessibility

Waco Hall strives to provide the best services and accessibility for all patrons. Patrons requiring wheelchair accessibility or other special seating should notify the box office at the time of their ticket purchase. If the event is not ticketed, please contact the Waco Hall staff to inquire about seating locations. There is limited parking for those who have Department of Public Safety handicapped parking permits or plates along the east side of the building between Waco Hall and the Tidwell Bible Building. Please remember that the auditorium doors will open approximately 30 minutes prior to curtain.

Late seating/Reseating policies

ARRIVE EARLY! Patrons arriving late will be seated by an usher in accordance with the policy mandated by the production company. The theater opens approximately 30 minutes prior to curtain.

*Each production company using Waco Hall as its venue will set its own late seating policy for both patrons arriving late and those who step out of the theater during a performance. To avoid problems with the late seating policy, arrive early so you may attend to your comfort needs and be in your seat before curtain time. If you have questions about the late seating policy ask an usher.

Bag Check Policies

For some events in Waco Hall, and for the safety of our patrons, security measures have been instituted. We strongly encourage guests to only bring essential items in order to provide a safer environment and expedite guest entry into the venues for these events.

There are 2 bag check policies listed below. Please be sure that you are following the proper policy for the event you are attending. It will be listed in the description of the event in our event calendar.

Clear Bag Policy

The following bags are permitted at Waco Hall:

  • Clear bags that do not exceed 12” x 12” x 6”
  • Items in clear bags may not exceed size limit of 6.5” x 4.5” x 2”
  • Small clutch bags not exceeding 6.5” x 4.5” x 2” do not have to be clear

Prohibited bags include:

  • Purses
  • Diaper bags*
  • Cases (camera, binocular, etc.)
  • Backpacks
  • Fanny packs
  • Printed pattern plastic bags
  • Reusable grocery totes
  • Mesh or straw bags
  • Duffel bags
  • Large totes

*Items normally carried in a diaper bag must be put into a clear bag, following requirements above, for venue entry.

Bag Policy

The following bags are permitted at Waco Hall:

  • Clear bags that do not exceed 12” x 12” x 6”
  • Items in clear bags may not exceed size limit of 6.5” x 4.5” x 2”
  • Small clutch bags not exceeding 6.5” x 4.5” x 2” do not have to be clear
  • Purses

Prohibited bags include:

  • Diaper bags*
  • Cases (camera, binocular, etc.)
  • Fanny packs
  • Printed pattern plastic bags
  • Reusable grocery totes
  • Mesh or straw bags
  • Duffel bags
  • Large totes
  • Backpacks

*Items normally carried in a diaper bag must be put into a clear bag, following requirements above, for venue entry.

Children

Children are welcome at Waco Hall. For many shows, children two years of age and under do not require a ticket and are allowed to sit on their parent/guardian's lap during the performance. If the child cries or is disruptive to other audience members, the child and parent/guardian may be asked to exit the theater. There are no refunds. For many shows, all persons age three and above must have a ticket to enter the theater. Tickets purchased for children must be in the same seating area as, and adjacent to, the parent/guardian. Please ask the production company for their specific rules regarding tickets for children.

Cameras & Recording devices

We understand that many of your visits to Waco Hall may be in celebration of a special occasion and that you may want to document the event. You are welcome to take photographs outside our venues and in the lobby spaces only.

However, due to copyright laws and in consideration of the performers, the use of flash photography or recording devices of any kind inside the theater is strictly prohibited.

Lost & Found

Lose something during your visit? Call us at (254) 710-2910 and we'll be happy to check in our Lost and Found for a match.