Telephone Services

Telephone service is provided through the University-owned and operated telecommunications network. Local service is provided at no charge. Long distance service is included with the system. Residents who desire to use the Baylor-operated long distance service need to contact the HELP Line at campus extension 4357 during business hours. Students living in the residence halls are issued six-digit personalized long distance authorization codes when their request is received and processed. Students desiring alternate long distance service may use cell phones, prepaid phone cards or credit cards. Students are not allowed to charge calls to phone numbers in their residence hall rooms or attempt to change the long distance carrier on the phone number in their residence hall room.

Baylor University manages the student billing for long distance. Monthly long distance charges will appear on the monthly student account invoice. The detail for these calls can be viewed online using instructions distributed with the authorization code.

Long Distance Calling
All direct dial calls to numbers outside the local area are considered long distance. To direct dial these calls, dial as follows:

From Main Campus:
9 + 1 + area code + phone number; at tone enter authorization code.

From the Arbor Apartments:
First press * 3, then at tone: 9 + 1 + area code + phone number; at tone enter authorization code.

Note that if a call is long distance but still within the 254 area code, you must include the 254 area code in your dialing.

The rate for domestic long distance calls is $.05 per minute regardless of where you are calling. Calls are billed in one minute increments.

To make international calls, follow these general instructions:

From Main Campus:
9 + 1 + 011 + country code + city code + local number; at tone enter authorization code.

From the Arbor Apartments:
First press * 3, then at tone: 9 + 1 + area code + phone number; at tone enter authorization code.

International calls are billed at a flat rate per minute per country. For specific rate information, please contact the HELP Line at campus extension 4357 during business hours .

All calls billed to an authorization code are subject to the standard residential taxes and surcharges.

Directory Assistance
Directory assistance is available for local and long distance numbers. For local directory assistance, please include area code 254. Dial as follows:

9 + 1 + area code + 555-1212; at tone enter authorization code.
Directory assistance is billed at $.95 per call.

Toll Free Numbers
Toll free numbers begin with area codes 800, 855, 866, 866, or 877. There are some toll free numbers that bill services to the line from which you are calling; these numbers should not be called from campus. (You will know if you have dialed one of these services, as you will get a recording advising that you will be billed for the call, giving you time to terminate the call without incurring any charge.) To dial legitimate toll free numbers, dial:

9 + 1 + 8XX + XXX-XXXX
Calling toll free numbers that bill back to your line will be traced, and a $25 fee plus the cost of the calls will apply.

900 and Other Billback Services
Calls to any numbers that bill charges back to your line are not to be placed from campus. For this reason, calls to all 900 numbers are blocked. In addition, students should not use their campus phone numbers to subscribe to services that bill to the phone number. All campus phone numbers belong to the University. Any charges billed back to the line or phone number will be traced to the responsible party who will be responsible for the cost of the calls or service, plus a $25 processing fee. Continued abuse may result in the loss of campus telephone privileges.

Some foreign countries have been blocked because of high fraud potential. If you are blocked when trying to call a foreign country, please contact the campus switchboard, dial 0 or extension 1011 during business hours.

Calling with Authorization Codes
Your authorization code may be used from any on-campus extension.

Student Provided Calling Card
You have the option of billing calls to your authorization code or to your own calling card from another local or long distance telephone company. Most calling cards will work on the Baylor telephone system without an authorization code or any special access code. There are no surcharges added by Baylor Telephone Services. To use cards from another carrier please dial as follows:

9 + 0 + area code and phone number; at the tone, enter the card number.
If this does not work, follow the instructions provided by the carrier. Keep in mind, the most economical way to call is to dial direct and bill calls to the authorization code. Most calling card calls have connection charges billed by the card issuer, which makes the calls relatively expensive.

Credit Card
Students may use a valid credit card from MasterCard, American Express, Discover, or Diner's Club to place a call. Dial 9 + 0 and the phone number being called. At the tone, enter the credit card number. These calls will be billed to the credit card at the standard credit card rate including a connection charge.

Operator Assistance
To use an operator to call collect, dial as follows:

Domestic calls
9 + 0 + area code + phone number; advise operator.

International calls:
9 + 01 + country code + city code + local number; advise operator.

To reach the main campus switchboard during business hours (8 a.m. to 5 p.m., Monday through Friday), dial 0 (without a 9).

Operators will not place calls that are being billed to any campus phone number. Do not call an operator for phone problems unless you feel it is a problem with the number you are calling.

All operator assisted calls are handled by Century Link. Students have a right to access the long distance carrier of their choice for these calls. Contact your preferred carrier for access information.

Live and automated operator assisted calls are processed by Century Link.

Collect and Third Party Billed Calls
These calls are normally handled by an operator and must be accepted by the party of record on the phone line. Because the University is the party of record and your extension is not a billable phone number, all collect and third party billed calls are blocked. It is possible; however, that these calls may get through depending on the operator service handling the call. If you receive a collect call or a request to bill charges to your number, you should not accept the charges. If the call goes through and you accept the charges, the University will recover the cost of the call plus a $10 service fee from the students registered in the room.

Registration / Customer Service and Repair
Contact the HELP Line at 254-710-4357 or campus extension 4357 to enroll in Baylor Long Distance and for problems with the phone itself or with dial-tone.

Baylor University Student Telephone Policy

1. No initial deposit or sign-up fee will be required, nor will a monthly service fee be charged for telephone service.

2. Baylor long distance telephone service must operate on a self-supporting basis.

3. Rates are subject to change without notice and will be adjusted occasionally based on cost adjustments to the University.

4. Students in the residence halls have local calling access from their rooms regardless of participation in the long distance program at Baylor.

5. Students are responsible for any damages to the Baylor equipment or network and any long distance charges incurred due to personal equipment malfunction or incompatibility with the Baylor telephone system.

6. Any student requesting telephone repair will be charged $15 if it is determined by the Baylor technician that the problem is caused by equipment (telephones, answering machines, computer modems, etc.) not installed by Baylor.

7. Any student found committing telephone fraud in any way with the intent of using the service without being charged for the usage or by using an authorization code belonging to someone else without the individual's approval will be charged $25 by Baylor University for investigation fees. The coordinator of Baylor Telephone Services will be provided this information regarding the suspected fraud, and this information will be turned over to Judicial Affairs.

8. Should the personal authorization code be lost, stolen, or used by unauthorized persons, the student's financial responsibility will continue until Telephone Services receives notification.

9. Baylor long distance service can be canceled at the discretion of Baylor University in the case of abuse, fraud, or delinquency. Students should advise the university to cancel service when they have left school permanently. Baylor may also cancel accounts of students who withdraw or graduate. The student may cancel service at any time by calling the HELP Desk at 254-710-4357. Students living off campus are not eligible for the Baylor long distance telephone service or for local service through the telecommunication network at Baylor.

Annoyance Calls
The laws of Texas provide that it is unlawful for any person to use vulgar, profane, obscene, or indecent language over or through any telephone or to use the telephone with intent to harass, annoy, torment, abuse, threaten, or intimidate another. Violation of this law is punishable by a fine up to $1,000 or imprisonment up to 12 months in jail or both. Anyone wishing to report such unlawful calls on campus telephones should contact the Baylor Police Department.

Modified 8-12-03; 7-22-04; 7-22-05; 7-9-07; 8-25-08; 8-8-12; 9-6-17