Meet our VA Benefits Team

Contact us: VA_Benefits@Baylor.edu

 

JESSICA ALFORD

VA Coordinator

Jessica

Jessica has been at Baylor University since March 2013. She attended Baylor University as an undergraduate and completed her Bachelor of Science in Education in 2003. Her responsibilities include certifying enrollment for veterans and/or dependents of veterans, submitting updates on enrollment certifications, assisting students in the application process for benefits and completion of eligibility requirements, and providing information to prospective and current students regarding their VA benefits. Although she is not a veteran herself, Jessica’s father served in the Air Force. Her maternal grandfather was a Korean War veteran and served in the US Navy. She also has three cousins serving in the Army whom each have completed at least two tours in Iraq.

Phone: (254) 710-8870
Email: Jessica_Alford@baylor.edu

 

RYAN MICHALAK

VA Coordinator

Ryan joined Baylor University and the Office of the Registrar in May 2021 as a VA Coordinator. His duties include certifying enrollment for veterans and/or dependents of veterans, assisting students in the application process for benefits, and providing information to students regarding their VA benefits. He previously worked for the Office of the Registrar at Texas State Technical College and was also a contractor for the Department of Veterans Affairs.

Phone: (254) 710-8879
Email: Ryan_Michalak@baylor.edu

 

DEBBI PARKER

Compliance & Certification Coordinator

Debbi Parker

Debbi joined the Office of the Registrar in February 2019 as the Compliance and Certification Coordinator. She is a graduate of Baylor University with a B.B.A. in Human Resources Management. Debbi’s primary role is to certify enrollment and changes to enrollment for veteran students and dependents of veterans. She also assists students with the process of applying for VA benefits and with the completion of eligibility requirements. In addition, Debbi assists with NCAA eligibility certification. Debbi previously spent seven years working in local public health, with duties in both the Immunization and Public Health Emergency Preparedness departments, where she focused on disaster preparedness and response work. Prior to working in public health, Debbi was a special education teacher at both the middle and high school levels. While Debbi is not a veteran, she comes from a family with a long history of military service. Debbi’s husband, Phillip, served in the Marine Corps. Her late grandfather served in the Navy during WWII. Debbi’s father is a Vietnam veteran and is retired from the Navy, and her brother is retired from the Army. She also has a nephew who joined the Army upon his high school graduation in 2011, and he is currently serving. Due to her immense respect for those who serve in our military, Debbi is looking forward to assisting veterans and their family members here at Baylor.

Phone: (254) 710-3872
Email: Debbi_Parker@baylor.edu

 

CINDY PALMER

VA Coordinator

Cindy has been with Baylor since October 2017 serving as a Financial Aid Counselor in the Student Financial Aid Office and joined the Office of the Registrar in June 2021 as a VA Coordinator. She is a graduate of Southwestern Assemblies of God University with a Bachelor of Science in Counseling. Her responsibilities include certifying enrollment for veterans and/or dependents of veterans, submitting updates on enrollment certifications, assisting students in the application process for benefits and completion of eligibility requirements, and providing information to prospective and current students regarding their VA benefits. Although Cindy is not a veteran, her family has a long and proud history of military service. Her parents met while both were serving in the Army, and Cindy along with 2 older brothers were born in France while her parents were stationed there. Cindy’s father-in-law served as a Navy Dive Bomber Pilot during WWII. She has several other family members who have served previously or are on active duty including her youngest brother, several uncles, cousins, nephews and great-niece.

Phone: (254) 710-XXXX
Email: Cindy_Palmer@baylor.edu

 

KYLE YATES

Associate Registrar

Kyle Yates

Kyle has been at Baylor since July 2015, where he joined the staff as an Assistant Registrar.  He moved into the role of an Associate Registrar in September 2019, where he provides shared leadership responsibility for the Office of the Registrar and oversight of the operational components of the office related to academic records and compliance.  This includes academic actions, athletics eligibility, curriculum and other program setup, degree audit systems, degree clearance and conferral, grades, National Student Clearinghouse reporting, transfer credit, VA educational benefits, and University Withdrawals.  He holds a Master of Business Administration from Texas Christian University and a Bachelor of Science in Kinesiology from Texas A&M University.  Previously, he served as an Associate Athletics Director for Compliance at Missouri State University and also worked in the Athletics Department at Texas Christian University.

Phone: (254) 710-8550
Email: Kyle_Yates@baylor.edu