Tech Support

For help with your password, BearID, Duo authentication, university email, BearWeb or any other technical issues, questions or requests, contact the ITS Help Desk.

ITS has created a page specifically addressing Technology for Online Students. Here you will find information and support for:

  • Your BearID
  • Resetting Your Password
  • Baylor Email
  • Duo Two-Factor Authentication
  • Canvas
  • Office 365
  • Box Cloud Storage
  • TechPoint

Technology for Online Students

See links below for information and support for these additional systems

Baylor Help Desk

The Baylor Help Desk is staffed Monday thru Friday, 8:00 a.m. until 5:00 p.m. The Help Desk can be reached via:

Help Desk

You may also:

  • Search the Knowledgebase. For full access to the self-service solutions, log in with your BearID and password.
  • Submit a Ticket for the Help Desk. You may submit a ticket at any time, however tickets are reviewed only during normal business hours.

If you are experiencing an outage, check Baylor's  Information Technology Service (ITS) Down line by dialing 254-710-3696 (DOWN). You will be connected with the DOWN line where we report the status of known campus IT outages.