For help with your password, BearID, Duo authentication, university email, BearWeb or any other technical issues, questions or requests, contact the ITS Help Desk.
ITS has created a page specifically addressing Technology for Online Students. Here you will find information and support for:
- Your BearID
- Resetting Your Password
- Baylor Email
- Duo Two-Factor Authentication
- Office 365
- Box Cloud Storage
See links below for information and support for these additional systems
Baylor Help Desk
The Baylor Help Desk is staffed Monday thru Friday, 8:00 a.m. until 5:00 p.m. The Help Desk can be reached via:
- Phone - 254-710-4357
- Email - email@example.com
You may also:
- Search the Knowledgebase. For full access to the self-service solutions, log in with your BearID and password.
- Submit a Ticket for the Help Desk. You may submit a ticket at any time, however tickets are reviewed only during normal business hours.
If you are experiencing an outage, check Baylor's Information Technology Service (ITS) Down line by dialing 254-710-3696 (DOWN). You will be connected with the DOWN line where we report the status of known campus IT outages.