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PawPrints Help Center

General | Accounting | Printing | Mobile Devices | Installation

Printing

1. How do I install PawPrints on my Mac/PC?
2. How do I install specific printers?
3. What may I print?
4. How does color printing work?
5. How long will my job be held?
6. How do I release my job?
7. Why does my job not appear for release?
8. Why isn't my print job showing up under the printer I want?
9. How do I request a refund for a defective job?
10. Why do I have to authenticate print jobs on my own computer?
11. How does the charge rate for double-sided printing work?
12. Why am I being charged for both sides of paper when I print duplex?
13. PawPrints says my document is too large. What is the size limit?
14. What does it mean when a WebPrint jobs status says "Queued in postion #"?




Printing

1. How do I install PawPrints on my Mac/PC?
You need the 4 virtual queues and the the PawPrints app. Find out how to install below. NOTE: The app must be running for you to print. It is the app which connects your Baylor username with the print job.
More Information: http://www.baylor.edu/pawprints/install

2. How do I install specific printers?
PawPrints does not require you to install specific printers. Instead, install the four virtual queues, and all you do at the first step is choose whether you want to print on on or both sides and B&W or color. You will choose the specific printer when you release the job.
More Information: http://baylor.edu/pawprints/install

3. What may I print?
Essentially anything you can fit on US Letter paper (8.5x11). All PawPrints printers can print 2-sided. Many buildings also offer color printing. Visit our Printer Map.

4. How does color printing work?
We have a number of color printers across campus. Print jobs sent to color printers will automatically charge 4 times the standard amount.

5. How long will my job be held?
Pawprints will hold your job for a full 24 hours! Consider adding your day's jobs to the PawPrints queues from your residence hall and releasing them when you arrive to each building during the day. You are not charged for jobs you never release.

6. How do I release my job?
Visit the website below. The regular user login also allows you to release documents. Log in through the Pawprints app or from our main page.
More Information: http://www.baylor.edu/pawprints/release

7. Why does my job not appear for release?
There are a number of server rules that may cause your job to be deleted before web release. Jobs must be: 1. US Letter size only (8.5"x11"), 2. Five or fewer copies, and 3. Fewer than 50 pages. Jobs that don't fit these requirements will be automatically deleted. Large files may also be deleted. The PawPrints app will notify you if one of the server rules are broken. Users printing from their own computer must use have the app running.

8. Why isn't my print job showing up under the printer I want?
The 4 PawPrints campus queues are associated with certain printers.
You cannot release a job sent to a PawPrintsColor queue at a B&W printer. Likewise, you cannot release a B&W job sent to PawPrints_1sided or PawPrints_2sided at a color printer.

9. How do I request a refund for a defective job?
Log in to PawPrints, locate the job in your "Recent Print Jobs," and select "Request Refund."

10. Why do I have to authenticate print jobs on my own computer?
When printing from your own computer, the app offers a popup to associate your Bear_ID with your print job.

11. How does the charge rate for double-sided printing work?
Technically, PawPrints rates of $.07 & $.28 are for the whole piece of paper. If you choose to print on both sides, it costs the same as only printing on the front.

12. Why am I being charged for both sides of paper when I print duplex?
If you choose a "2sided" queue, you receive the back side for free. If you print to a "1sided" queue, you save the paper (which is good), but don't get the discounted rate.

13. PawPrints says my document is too large. What is the size limit?
When you print a document, you're creating a spool file on the PawPrints print server. The size of a spool file can often be exponentially larger than the original document! Rather than setting a size limit on the original document, PawPrints' size limit applies to the spool file created on the server since that's the file the printer receives. Try printing the job in smaller chunks.

14. What does it mean when a WebPrint jobs status says "Queued in postion #"?
WebPrint works by using a dedicated server to open and print each document as it receives them. This one-at-a-time method can result in a line during heavy traffic. In some rare cases, a dialogue box will popup on the WebPrint server that requires manual interaction from a PawPrints administrator before any more print jobs can be processed. If the queue position of your WebPrint job does not change after a minute or two, contact us at baylor.edu/pawprints/contact so we can fix things.

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