What Does an Ombudsperson Do?

The Ombudsperson provides a safe, comfortable, and confidential environment for you to discuss your concerns or complaints outside formal channels. The Ombudsman cannot impose solutions, but identifies options and strategies for resolution.

The Ombudsperson will:

  • listen and help to analyze the problem or complaint
  • identify and explain relevant university policies and procedures
  • help to define and evaluate options
  • help to resolve problems informally and expeditiously
  • make inquiries into a problem, complaint, or concern
  • mediate conflicts
  • initiate discussions with other involved parties (with appropriate consent)
  • make referrals to other campus and community resources
  • recommend changes in University policies or procedures that may be outdated, ineffectual or arbitrary