Baylor Study: What Motivates People to Mask Up, Social Distance, Vaccinate?
- Marketing researchers from Baylor’s Hankamer School of Business have discovered a messaging model that motivates people to take preventive actions to battle COVID-19. (Getty Images)
- James Roberts, Ph.D., The Ben H. Williams Professor of Marketing, Baylor University Hankamer School of Business (Robert Rogers, Baylor Marketing & Communications)
- Meredith David, Ph.D., associate professor of marketing, Baylor University Hankamer School of Business (Robert Rogers, Baylor Marketing & Communications)
African Americans report higher preventive behaviors than Caucasians
WACO, Texas (March 29, 2021) – As the United States continues its march to vaccinate millions of citizens against COVID-19, marketing researchers from Baylor University’s Hankamer School of Business have discovered a messaging model that motivates people to take preventive actions to battle the virus.
Researchers James Roberts, Ph.D., professor of marketing, and Meredith David, Ph.D., associate professor of marketing, teamed up for their latest study, “The Pandemic within a Pandemic: Testing a Sequential Mediation Model to Better Understand Racial/Ethnic Disparities in COVID-19 Preventive Behavior,” which is published in the journal Healthcare.
The professors found that fear – specifically the fear of COVID-19 – has been the driving factor that motivates people to take preventive measures. Simply put, the message equation is: Fear of COVID-19 plus information receptivity equals preventive behaviors.
“Fear-of-COVID-19 is essential to get people to perform preventive behaviors like mask wearing, social distancing, hand-washing and vaccination,” Roberts said. “If an individual or groups of individuals are not fearful of contracting or getting sick from COVID-19, they are less likely to perform preventive health behaviors. This is why young people are less likely to perform such behaviors.”
This “Sequential Mediation Model” takes the place of the long-used “Health Belief Model,” which the researchers said lacks the ability to explain why people do, or do not, perform certain preventive health behaviors.
Takeaways and Notable Findings
The researchers surveyed 483 U.S. African American, Caucasian and Hispanic adults. They investigated the role of fear of COVID-19, information receptivity (willingness to search for COVID-19 related information), perceived knowledge and self-efficacy (the belief that we can perform the required preventive behaviors) to explain disparities in preventive behavior across the three major U.S. ethnic groups.
The Roberts and David study also found:
- African Americans reported higher preventive behaviors and self-efficacy than Caucasians.
- Socio-economic status may be more important than race in understanding disparities in preventive health behaviors across the three ethnic groups studied.
- Caucasians were found to be more fearful of COVID-19 than African Americans and Hispanics, the latter of which were least afraid of the disease. This led to lower information receptivity (searching for COVID-related information) on the part of Hispanics.
- Hispanic respondents were less receptive and less likely to search for COVID-related information. In contrast, Caucasians searched for more information than Hispanics and African Americans.
The study showed that African Americans were significantly more likely than Hispanics to have friends that are practicing safe behaviors to avoid getting COVID-19. African Americans were also more likely than Caucasians to report that they have seen or heard “a lot of reminders” on how to avoid getting COVID-19.
“This higher level of exposure to COVID-19 messages helped explain why African Americans reported high levels of preventive behaviors and feel confident that they can perform such behaviors,” Roberts said. “Additionally, much media coverage has been devoted to the racial disparities in COVID-19 health outcomes. This could have sensitized African Americans to the importance of wearing masks, social distancing and washing their hands.”
Roberts and David said the impact of race on COVID-19 preventive behaviors is complex and requires continuing study.
“There’s A Sweet Spot” in Fear Messaging
Before people jump to conclusions and bash the use of fear as a marketing technique, Roberts said they should think about what motivates them and others to engage in preventive behaviors such as exercise, eating a healthy diet and getting breast or prostate exams.
Marketers also have capitalized on things like the fear of having bad breath or the fear of missing out (aka FOMO), he said.
“So many products are sold on fear appeal,” Roberts said. “You have to get the right balance. The message can’t be so weak that people don’t move, and the message can’t be so dire that people just shut down. There’s a sweet spot.”
Roberts and David said they hope that their study sparks an improved understanding of what drives individual health-seeking behavior.
“We feel that this new model will revolutionize how governments and health organizations can encourage people to perform all types of health-related behaviors,” Roberts said. “Fear of COVID-19 plus Information receptivity and self-efficacy is the best way that COVID-19 preventive behaviors can be encouraged.”
ABOUT BAYLOR UNIVERSITY
Baylor University is a private Christian University and a nationally ranked research institution. The University provides a vibrant campus community for more than 19,000 students by blending interdisciplinary research with an international reputation for educational excellence and a faculty commitment to teaching and scholarship. Chartered in 1845 by the Republic of Texas through the efforts of Baptist pioneers, Baylor is the oldest continually operating University in Texas. Located in Waco, Baylor welcomes students from all 50 states and more than 90 countries to study a broad range of degrees among its 12 nationally recognized academic divisions.
ABOUT HANKAMER SCHOOL OF BUSINESS AT BAYLOR UNIVERSITY
At Baylor University’s Hankamer School of Business, top-ranked programs combine rigorous classroom learning, hands-on experience in the real world, a solid foundation in Christian values and a global outlook. Making up approximately 25 percent of the University’s total enrollment, undergraduate students choose from 16 major areas of study. Graduate students choose from full-time, executive or online MBA or other specialized master’s programs, and Ph.D. programs in Information Systems, Entrepreneurship or Health Services Research. The Business School also has campuses located in Austin and Dallas, Texas. Visit baylor.edu/business for more information.