Welcome to HelpDesk+

A part of Library and Academic Technology Services, Learning Spaces and Media Services (LSMS) is responsible for general access technology across campus, many departmental computer labs, academic software licensing, student printing, the Library's Media Lab and Makerspace, and the popular collaborative study space: Moody Library's Study Commons.

The HelpDesk+ service desk in the Study Commons is a collaboration between the Libraries and ITS and is available to answer your academic technology questions and help reserve and use our equipment and spaces.


Campus Tech Tour

Discover the media & technology resources available and digital tools you'll need for success at Baylor using our Tech Tour. This brief guide is what incoming students hear in Orientation and can be a good reminder of resources available to all students.


HelpDesk+, in the Garden Level of Moody Library, anchors the premier on-campus study spot. With a Starbucks nearby, students flock to the 24-hour Study Commons to meet and study. Furniture is on wheels, and technology is abundant. HelpDesk+ staff can loan you equipment like laptops, projectors, and chargers; support Airbear, Duo, password resets, mail, clickers, and PawPrints; and answer general hardware and software questions.

Creative Labs

The Media Lab supports audio & visual projects of all kinds. Explore our AV equipment and spaces for recording and editing. Trained staff offer consultation to help your podcast, interview, speech, lecture, short film, product pitch, training video (you name it!) turn out how you need. Make an appointment with us to talk!

The Makerspace started with 3-D print fulfillment, and has grown to include many more digital fabrication tools, right in the library. Come have a look around. We're proud to oversee and offer a unique partnership with the Maker's Edge in downtown Waco. Activate a two week pass and unleash your inner maker, courtesy of Baylor Libraries!

PawPrints Student Printing

Students, staff, and faculty may print from any computer on the Baylor network. Install only 4 campus queues or simply email or upload documents to print. Release your documents from any device to any of the 120+ campus printers on our map.

Each semester, users receive $28 of printing credit at no additional cost (good for 800 2-sided B&W prints). Additional pages are charged at a subsidized rate.

Free & Discounted Hardware, Software, and Repair

Students get access to thousands of dollars of technology and software. Find locations, a list of installed programs, and details about hardware and software discounts for your own computers. We can even help locate support.

INTERESTED IN JOINING OUR STUDENT ADVISORY GROUP? The Library and Information Technology Services Student Advisory Group (LITSSAG) was established to ensure that the student perspective is present in the planning and evaluation of Library and ITS services, spaces, and operations. This group provides valuable feedback and input to campus leadership through discussion at 1-2 meetings per semester. Click HERE to apply or contact us for more details.