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Libraries Announce “Info To Go” Service, Includes Curbside Pickup, Delivery Options

April 23, 2020

The University Libraries are pleased to announce the launch of a new initiative, Info To Go, which offers a range of options for connecting library resources with Baylor scholars working remotely from the Waco campus. Information on the options available can be found at

“Info To Go brings together several services under one identity, all of them aimed at connecting our Baylor community with the Library resources they need, even if they’re sheltering in place in Waco or another state,” said Mike Thompson, associate librarian and assistant director for Library Collections. “We’ve had successful pilot tests of the curbside and delivery models for the past several weeks and are excited to roll them out to a larger audience.”

While the Libraries are closed to patrons due to the COVID-19 shelter in place order issued by the City of Waco (through at least April 30), Baylor faculty and students who need access to a library resource – like a book found on the shelves in Moody Memorial Library, for example – can request curbside pickup or delivery to their home by following a simple process spelled out on the Info To Go site.

“Patrons should first check to see if a digital version of the resource is available from a Baylor digital collection, online database, or our partnership in HathiTrust,” Thompson said. “If there are no digital surrogates available, you can request several options for delivery or pickup by logging into OneSearch (the library catalog system), making your request for the item, and following the instructions in the follow-up email you’ll receive after making the request.”

In addition to curbside and delivery options, Info To Go provides information on how to request materials via OsoFast for interlibrary loan (ILL) and applicable faculty purchase requests. Due to the response to the nationwide pandemic, timelines for these services may be delayed or unavailable, but Baylor Libraries staff will make every reasonable effort to acquire these items when possible.

For faculty whose transition to online teaching has hampered their ability to use certain materials in their research or classroom instruction, there are digitization on demand services available via Info To Go, including digitization of classroom texts, audiovisual materials, photos, and other formats. The use of these programs is limited in nature, and faculty are encouraged to visit to access the digitization request form for more information.

“This approach to patron service is something we have not seen at many other academic libraries in the United States, and we are excited to be able to serve the Baylor community in this way,” said Amy James, interim director of Public Services for the University Libraries. “There may be challenges to getting materials from certain sources and on certain timeframes, but overall we are confident we can meet the needs of our faculty and students during this unprecedented time.”

For full details on Info To Go, visit, and for regular Libraries updates please follow @BaylorLibraries on Twitter, Facebook and Instagram.