Having Tech Trouble with Online Learning?

Having trouble with your computer when trying to access a live class or recording can be stressful.

We are here to help.

There are a few quick solutions that you should try right away when you have trouble.

  1. Check and see if your classmates are having the same trouble.
    • If they are, then contact your professor and/or BaylorLawIT@baylor.edu so we can begin working on the problem.
  2. Shutdown and restart your computer.
  3. OK, you've tried a shutdown and restart and that didn't fix the problem.
    • Next, try a different web browser.
      • For instance, if you are using Safari, try Google Chrome. If you are using Firefox, try Microsoft Edge.
      • The point is to use a different browser.
      • If it works, that doesn't mean you need to switch to that browser full time. It usually means that the problem is specifically in your web browser.
        • Take care of what you need to work on now and then come back and do some web browser troubleshooting when you have the time.
  4. Check to see if your Internet connection is working at a reasonable speed.
    • Internet speeds can vary greatly even during the same day. With so many people working and learning from home, it can become bogged down. Even if you are the only one on your home network, your neighbors may be using the same wires (Cable or Phone) or hot spot networks (AT&T, T Mobile, Verizon etc)
    • To test your internet speeds, go to http://www.speedtest.net and click GO. This will test your internet upload and download speeds.
      • The Download is usually much faster than upload.
      • If your download speeds are under 3Mbps (megabits per minute) you are likely to have slow streaming of video though it may continue to work.
  5. If none of these options help, please don't hesitate to reach out to your Law School IT team. BaylorLawIT@baylor.edu