Information Technology Services

Information Technology Services empowers Baylor University by providing and supporting technology solutions for faculty, staff, and students. View real-time system status updates, learn about our organization and its consultation services, and navigate to HelpDesk+ for software and hardware support.

Support and Solutions

HelpDesk+ provides premiere technology support and equipment that empowers research and learning at Baylor. We also consult with researchers, departments, and administrative units to discover technology solutions to meet a variety of needs.

HelpDesk+

Looking for technical support, equipment for checkout, audio/video production, 3D printing, or other maker resources? Start your support journey here.

IT Consultations

Are you looking for software, hardware, or other technical solutions to enable your research or your operations? Learn more about our technology consultancy services.

Say hello to the New Microsoft Teams

Microsoft has re-imagined Teams for MacOS and Windows from the inside out, bringing improvements to both its operation and interface. As of Feb. 20, New Teams is Baylor's default version of Teams. You can still flip the switch back to Classic Teams, but Microsoft will force the change to New Teams some time before March 31. BaylorITS suggests sticking with the New Microsoft Teams, becoming familiar with its new settings and structure. If you need assistance, contact HelpDesk+ in person on the Garden Level of Moody Memorial Library, by phone at (254) 710-4357, or by email at helpdesk@baylor.edu.

Let's Be Real About Cybersecurity

When on public Wi-Fi, be sure to use a known VPN so that the information passed over the network is encrypted.

Microsoft 365

Microsoft 365 provides a growing suite of productivity solutions that includes Word, Excel, PowerPoint, Teams, Outlook, and so much more...

Let's Be Real About Cybersecurity

When securing your accounts, use a passphrase as opposed to a short password as they are sometimes easier to remember and always longer. When you create your passphrase, remember to use a combination of uppercase and lowercase letters, special characters, and spaces to enhance the complexity and security of your information.

LinkedIn Learning

LinkedIn Learning provides more than 16,000 courses on a wide array of topics to help Baylor students, staff, and faculty continue their growth.

Something Not Working? Check System Status!

Visit systemstatus.baylor.edu for 24/7 real-time updates on the status of technology systems at Baylor.

Let's Be Real About Cybersecurity

Be BearAware about messages that appear "phishy." Phishing messages pretend to be from someone you know and trust and are designed to manufacture a feeling of urgency that compels you to provide personal information, access to accounts, or money. Report suspicious messages to abuse@baylor.edu.

Zoom

Zoom provides a robust remote communication and collaboration platform to support virtual instruction, team meetings, webinars and other online events.

Box

Box provides a growing suite of collaboration tools that empower teams to create ideas, develop and edit files, and manage projects.

Policies

Technology Purchasing

More News

Karla Smith to Succeed Ralph Sherman as Business Officer

Karla Garrett Smith, CPA, director of Payment Services at Baylor University, will succeed Ralph Sherman as the Business Officer for Information Technology Services, University Libraries, Mayborn Museum, and Baylor University Press on May 1. Sherman will retire from Baylor after 22 years of service with the university.

Feb. 7, 2024

REDCap Enhances Baylor’s Research Technology Infrastructure

Baylor has joined the REDCap Consortium to enhance access to research technology tools available to Baylor University researchers. REDCap, which is short for Research Electronic Data Capture, is a secure web application for building and managing advanced online surveys and databases that supports online and offline data capture for research studies and operations. Baylor researchers can access REDCap on a fee-for-service usage basis.

Jan. 8, 2024

Baylor ITS and DPS Enhance Access with New “Tap and Go” Baylor Digital ID

On January 7, BaylorITS and the Baylor Department of Public Safety launched the new Baylor Digital ID that enables students living in Baylor’s on-campus residential halls to unlock their rooms, enter dining halls, make retail dining purchases, check out library materials, and access other campus services with the tap of a personal mobile device.

Jan. 3, 2024

Microsoft Introduces the New Microsoft Teams

On January 3, BaylorITS will make the New Microsoft Teams available to students, faculty, and staff. The New Teams is twice as fast, uses 50% fewer resources, has a more polished and responsive interface, is smarter, and more flexible. On February 20, New Teams became the default for all Teams users at Baylor. Classic Teams is still available at the flip of a switch, but Microsoft will force all users to New Teams prior to March 31, 2024.