Telephone and Voicemail Outages-4/4/17

April 4, 2017
4/4 Evening Update
As of Tuesday evening, April 4, all campus voicemail services, phone menus, and other phone services that were disrupted by the aftereffects of the Sunday thunderstorms have been restored. If you experience any issues with your phone systems, please call the Help Desk at 710-4357/HELP to report them. We apologize for the inconvenience experienced while services were unavailable.

ITS staff and vendor consultants worked throughout the day and night Monday and significant progress was made restoring our voicemail system. Unfortunately, they were not able to completely resolve the problems. Additional system components were determined to be needed and will arrive this afternoon.

Therefore, voicemail and menus will remain down today, Tuesday, 4/4. Call the ITS Help Desk at 254-710-4357 if you have any additional questions related to the outage and check the ITS website for updates. Thank you for your patience.

4/3 - As a result of lightening strikes from the storms this past weekend, some telephone services are unavailable. The voicemail system is down. Technicians are waiting on parts from our vendors to repair the system. If your department uses a menu to direct calls, this menu is not working. Please contact the Help Desk at 254-710-4357 or email and let us know a number to direct calls to until repairs are made.
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