News

Jul
27
2021
Baylor’s Identity Management System is down. Password changes will not work until this system is back up. Technicians are working with the vendor to resolve the issue.
Jul
22
2021
The Ignite and Qualtrics systems are currently offline due to network routing issues external to campus.
Jul
10
2021
Major systems including BearWeb, Banner, BearQuest, and many other online services will be down for required maintenance on Saturday, July 10th, from 8:00 a.m. to 12:00 p.m.
Jul
9
2021
Microsoft strongly encourages all Windows users to apply the 2021-07 Update to their devices. Baylor ITS is automatically deploying this update to all campus systems.
Jul
8
2021
During routine maintenance on the morning of July 7, the fire suppression system in Baylor's core data center deployed causing critical systems to go offline for several hours.
Jul
7
2021
Baylor University’s Waco campus experienced an interruption of core data and communication services across the university due to the activation of a fire suppression system in the university’s data center.

Updates were posted to an alternate website (www.baylorupdates.com) while systems and services were being restored.
Jun
30
2021
Several systems including Banner, Bearweb and UAS are down this morning.
Jun
26
2021
Major systems including Banner, BearWeb, BearQuest, HEAT and many other on-line services will be down in order to apply Oracle database patches and Banner updates on Saturday, June 26th, 2021 from 8:00 a.m. to 2:00 p.m.
Jun
24
2021
We are experiencing printing issues across campus.
Jun
18
2021
The Ignite system will be down for required maintenance from Friday, June 18, 2021 at 9:00 p.m. until Saturday June 19, 2021 at 4:00 a.m.
Jun
3
2021
The Help Desk phone system is down.Technicians are working to resolve the issue. You may enter a Self-Service Incident Request by visiting: https://helpdesk.baylor.edu

If you are on campus, you may visit Help Desk +, a walk-up service center located in the Garden Level of Moody Library (Hours: Monday- Friday 8:00 a.m. – 5:00 p.m. and Saturday from 9:00 a.m.-1:00 p.m.)
May
25
2021
The Baylor Libraries' OneSearch online catalog will be offline due to a data center migration from Saturday, May 29, at 8:00 p.m. until at least Sunday, May 30, at 8:00 p.m. As a result, all of the Baylor Libraries will be closed on Saturday, Sunday, and also on Monday in observance of Memorial Day.
May
21
2021
The Ignite system will be down for required maintenance from Friday, May 21st at 8:00 p.m. until Sunday, May 23rd at 3:00 p.m.
May
18
2021
On Tuesday, May 18th from 6:00 p.m. until 10:00 p.m., maintenance work will be performed on network hardware servicing the Baylor Datacenter.
May
11
2021
Microsoft is improving the way meetings recorded in Teams are managed across the Microsoft 365 platform.
Apr
22
2021
Baylor’s Zoom login process will require two-factor authentication for all Baylor email-associated accounts
Apr
17
2021
Major systems including BearWeb, Banner, BearQuest, and many other online services will be down for required maintenance on Saturday, April 17th, from 8:00 a.m. to 12:00 p.m.
Apr
15
2021
Keep your information safe by becoming "BearAware" about a new phishing scam and a potential loophole in two-factor authentication.
Apr
14
2021
Microsoft FindTime is an Outlook add-on that helps people across organizations reach consensus on a meeting time.
Mar
25
2021
Update 3/25 at 8:15: Canvas system restored.

The Canvas system is reporting an outage. More information here.
Mar
19
2021
Major systems including BearWeb, Banner, BearQuest, and many other online services will be down for required maintenance on Saturday, March 20, 2021 from 8:00 a.m. to 2:00 p.m. Please see below for a list of other affected services.*
Mar
18
2021
Multiple network maintenance tasks are scheduled for Thursday, March 18th from 7:00 p.m. until 10:00 p.m.
Mar
17
2021
One of Baylor’s Internet Service Providers is planning maintenance work on hardware that services campus on Wednesday, March 17th from 12:01 a.m. until 6:00 a.m..
Mar
15
2021
Baylor ITS continues to work with our vendor partners to resolve ongoing outages on some Microsoft Products including Teams and O365
Mar
10
2021
3/10 9:39 am:
Service has been restored.

The T-Metrics telephone system is currently experiencing issues.
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