Cable TV for Campus Departments

Account Setup

  • Beginning July 31, 2018, departments will be charged directly for cable TV service. Before proceeding to set up an account, verify funds have been identified to cover the cost of the service
  • Once funding is identified, contact Emily Buck at Grande Communications Waco at 254-235-0072
  • When setting up an account, be prepared to provide the following information:
    • Name of building and room number for the service
    • Permanent address for billing purposes
    • Phone number associated with the account
  • Pick up the DTA (converter box) from Grande Communications located at 7200 Imperial Drive, Waco, 76712
  • Grande will provide the following:
    • Assistance with setting a Personal Identification Number (PIN)
    • DTA (converter box) with remote. The department is responsible for returning the converter box and remote upon termination of service.
  • Connect the DTA (converter box) to the CATV network. See this page for installation instructions.

To Report a Problem

  • Call Grande at 254-235-4600 and ask for the residential support center.
  • Provide the following information:
    • Phone number associated with the account
    • Name of building and room number
    • Personal Identification Number (PIN)
  • If it is determined to be a problem with the wiring, Grande will notify ITS, who will set up an appointment with the faculty member or director to make the repairs.

Updated June 27, 2018