Duo Device Management
Once you have Duo installed, you may need to make changes to your setup. Adding a device or reactivating Duo for a new phone are two of the most common reasons to make changes.
Adding a device
Adding an additional device to your Duo configuration gives you additional options when selecting how to approve a request. For example, if you forget your mobile phone at home and have a tablet or a landline as part of your Duo configuration, you can use one of these alternative devices to approve log-in requests.
Add a tablet to my Duo configuration
Add a landline to my Duo configuration
Add a smartphone to my Duo configuration
New Phone Reactivation
New phone-same number
: Use these instructions to reactivate Duo when you get a new phone and keep your same number. Keep in mind that Duo may ask you to verify ownership of the phone number, which will require you to accept a phone call or enter a numeric code received via SMS/Text before you can reactivate your new phone that has the same phone number as the previous device you used to authenticate.
New phone-new number
- Contact the Help Desk at 254-710-4357
- Give the Help Desk your new number
- Have the Help Desk remove your old number from the Duo system and add your new number
- You will receive a text message with instructions for activating Duo