1. Why am I being asked to pay for something to access my PDF documents?
Two things might be going on. One is that the form is being opened in Acrobat Reader DC instead of the full version of Acrobat Pro. Close the form. Right click on the form and choose "Open With". Make sure Adobe Acrobat is the chosen application. Second, you might only have Acrobat Reader on your computer. There was an automatic update from Adobe that changed your version to the new DC version. As mentioned before, Adobe is moving towards a cloud subscription scheme. Outside of a corporate or educational environment, a user can pay for tools if desired, but here on Campus that is not necessary. Instead please download the full version of Adobe Acrobat DC. You can contact the Helpdesk at 710-4357 for help downloading the software.
2. My PDF files are opening in something called Acrobat Reader DC. What is this?
It is the new naming scheme of Adobe. Instead of a number to indicate the version (Adobe 8, Adobe 9, Adobe X) they are naming the software Adobe Acrobat Document Cloud (DC for short).
3. Should I have Acrobat Reader DC or Acrobat Pro DC?
If you have the Acrobat Pro you really don't need the Reader version. Reader is the free version of Acrobat Pro that does not have the tools available to do more than read, highlight text or print a document. Although Reader DC is a free download it does get confusing since it offers more tools for a fee, which is something you should not have to pay for as long as you are using a Baylor copy of the software. To see which application you have, click on Start>All Programs. You are looking for Acrobat Reader or Acrobat Pro (followed by a number or DC to indicate what version you currently have). If you have both listed then we want to make sure that your PDF's open in Acrobat Pro. Right click on any PDF file on your computer and choose Open With. Make sure that Acrobat Pro is chosen. Also it might be a good idea to update your version of Acrobat Pro to the DC version. You can contact the helpdesk at 710-4357 for assistance with file association or updating the version.
4. I opened Acrobat Pro and it looks different. What happened?
If the interface for your Acrobat Pro or Acrobat Reader looks completely different, chances are you have upgraded to the newest version, Acrobat Pro DC. The initial splash screen looks like this: If you have worked on any PDF files recently, they will be listed. If a file you are wanting to open is not listed here you can access it by clicking on My Computer in the left hand column. This will open a window with a Browse button. Click on this and navigate to your intended file. Once the file is open you will notice that your tools are listed in the right hand column as categories. Once you click on the category, for example Edit PDF, the actual tools will appear as a bar at the top of the document under the Menu bar with the properties of that tool in the left hand column as seen in this image: In order to change tools click on the X in the tool bar (in picture above it would be the larger X in the Edit PDF menu to the right of Link). This will show the category of tools to the right hand side column again. All the features are still included, they just might be in a different place or look different. If you have other questions, please call the helpdesk and they will direct you to someone that can help.
5. I filled out a form, but when I save it, it's blank. Why?
You are using Acrobat Reader to fill out the form. Reader does not let you save the data on the form. Instead you will have to open the form in Acrobat Pro. If you do not have Acrobat Pro, please contact the helpdesk at 710-4357.
6. I'm on a Mac computer. Is there anything I should know about PDFs?
The Preview application will open the PDF and it will look just like a PDF. You can view and print and make limited edits. If it is a form, you will be able to fill in the data. However, you won't be able to click on any submit or print buttons. They will not work. It is very important that you open PDF forms in Acrobat Pro. Filling out a form in Preview, after saving the form and sending it to the recipient, the form will appear blank. If your PDF's are opening in Preview by default, you can change that by right clicking on any PDF document, choose Get Info. About half way down the Get Info window, there is a section for Open With. From the list choose Acrobat Pro. The helpdesk can help with this as well by contacting them at 710-4357.
7. I need a digital signature. How can I get one?
In order to sign an Acrobat form, you will need to create a digital signature. Please click here to access the instructions for creating a digital signature. You can also contact the helpdesk and they can help you create one.
8. I have forgotten my password for my digital signature. What should I do?
You will have to recreate the digital signature. Click here to access the instructions for creating a digital signature. You can also contact the helpdesk and they can help you create one.