Duo Two-Factor Authentication

Welcome to Baylor, Where We Duo!

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Baylor protects its most vital, widely-accessed university and personal information resources with Duo two-factor authentication. This additional layer of protection provides insurance against threats to personal information, sensitive research data, and other university information and resources stored within BearWeb, Box, Canvas, and on other online platforms.

If you are experiencing issues with Duo and the resources on this page are not proving helpful, please do one of the following:

  • Visit HelpDesk+ on the garden level of Moody Memorial Library for in-person assistance.
  • Call (254) 710-HELP (4357).
  • Email helpdesk@baylor.edu.
  • Search our knowledge base or create a support ticket using the Self-Service Portal at baylor.edu/its/selfservice.

If you are new to Duo, have a new device (iPad or other tablet) or a new phone with a different number, do the following to set up your device:
Click here for a tutorial video

  1. Visit the Apple or Google store and install the FREE Duo Mobile app.
  2. Launch the Duo Mobile app on your device.
  3. On a separate device, visit baylor.edu/its/weduo and click the "We Duo Enroll Now" image
  4. Select the "Add a New Device" link beneath the Baylor logo and follow the prompts
  5. Scan the QR code that appears using the camera on your mobile device
  6. Make this device your Default Device and set "When I log in" to "Ask me to choose an authentication method"
  7. The next time you Duo, select "Duo Push" from the options

We encourage you to use the Duo Mobile Push method when you Duo. This is the most convenient and fastest way to access Baylor resources online. In addition, the university does not incur additional charges when you use Duo Mobile Push as your two-factor method. With Duo Mobile Push, you can tell the system to "remember me" when you Duo from your device, and then you will not have to Duo when you use that device to access Baylor resources for the next 7 days.

If you get a new phone that has the same number as your old phone, do the following:
Click here for a tutorial video

  1. Make sure the Duo Mobile app is installed on your new phone.
  2. On a separate device, visit baylor.edu/2factor and sign in with your Bear ID and password when prompted.
  3. Select the "My Settings & Devices" link beneath the Baylor logo.
  4. Select the green "Call Me" button.
  5. Select the "Device Options" for your old phone.
  6. Click on the "Reactivate Duo Mobile" button and follow the prompts until you see a QR code appear.
  7. Open the Duo Mobile app on your new phone and tap the "+" in the upper right-hand corner of the screen.
  8. Scan the QR code that appears using the camera on your new phone.
  9. When a green check appears over the QR code, the setup of your new phone on Duo is complete!

We encourage you to use the Duo Mobile Push method when you Duo. This is the most convenient and fastest way to access Baylor resources online. In addition, the university does not incur additional charges when you use Duo Mobile Push as your two-factor method. With Duo Mobile Push, you can tell the system to "remember me" when you Duo from your device, and then you will not have to Duo when you use that device to access Baylor resources for the next 7 days.

If you do not have Duo Mobile compatible device, the Baylor Bookstore sells Duo Hardware Tokens. Once you purchase a token, visit HelpDesk+ or call (254) 710-4357. One of our helpful assistants will register the token with your Duo account for use and show you how to use it.

Updated February 12, 2020