- About Us
- Guidelines & Policies
- Guidelines
- Backup Guidelines for Departmental Computers
- BearID Guidelines
- Confidentiality Guidelines for ITS and Library Employees
- eCommerce Guidelines
- Disposition and Certification Guidelines for University-Owned Technology Equipment
- E-mail Guidelines
- Fiscal Year-End Deadlines
- Hardware Support Guidelines
- Information Access Forms
- Information Release Guidelines
- ITS Outage Procedures
- ITS Procedures
- Loaner Equipment Guidelines
- Mobile Device Guidelines
- Proper Use of the Loaner Program Equipment Guidelines
- Responsible Use of Electronic Resources
- Standards
- Technology Purchasing Guidelines
- University ID Card Photo Usage Guidelines
- Workstation Configuration Guidelines
- Policies
- Guidelines
- Networking & Telephone
- Resources & Systems
- Advancement Systems
- Arts & Sciences Technology Center
- Baylor Box Service
- Baylor OsoMobile
- Bearhaus
- BearQuest
- Browser Information
- Canvas
- Casey Computer Center
- Classroom Technology Services
- Cloud Technology Services
- Computing Facilities
- Crystal Reports
- Custom Application Development
- Document Library
- Financial Systems
- Forms Library
- Gartner Resources
- Human Resources Systems
- ID Card System
- Personally-owned Computer Repair Service
- Institutional Research & Testing
- Requests for Technology Systems & Software
- ResTech
- Student Related Systems
- Teaching & Research Resources
- Technology for Faculty
- Technology for Online Students
- Technology for Retirees
- Technology for Students
- Website Support
- Security
- Account Request and Approval
- Automatic Updates/Patches
- Baylor IDs
- myBearID
- Duo Two-Factor Authentication
- First-Time Mobile Device Enrollment
- First-Time Phone Number Enrollment
- Enrollment of a Tablet as a Secondary Device
- Enrollment of a Phone Number as a Secondary Device
- How to Re-enroll a New Device with the Same Number
- Services Managed by Duo
- Change Default Authentication Method
- International Travel & Duo
- Duo Prompt Issues on iOS
- Baylor University's InCommon POP
- BearAware
- ID Card Information
- Identity Finder
- Information Security Program Plan
- ITS Badge Information
- Microsoft Advanced Threat Protection (ATP)
- Policies
- Safe Computing
- Server Registration
- VPN
- Web Filtering
- Services
- AppCenter
- CrashPlan PRO
- Departmental Request for Purchase of Non-Standard Technology
- Digital Signage
- Disposition
- Getting Help
- Hardware
- Installation Services
- Inventory Reports
- Ivanti (LANDESK) Information
- Leaving Campus
- Loaner Program
- PC/Mac Support
- Printing On Campus
- Quick Search
- Self Service Help
- Seminars
- Software
- Technology Purchasing
- Training
- Trouble Ticket
LanDesk Categories
Category 1: Primary OfficeDesignate only one per person
Category 2: Student, Teaching assistants
Student Worker
Graduate Student
Teaching Asst.
Category 3: Instructional
Student Lab/classroom/central
Student Lab/classroom/departmental
Computers attached to instruments (musical or scientific)
Classroom/lecterns – computer in technology classrooms
Training and Seminar Rooms
Category 4: Research
Research – general category for computers dedicated to faculty research work
Category 5: Public
Point of Service Reference Desk, circulation, cash register terminal, ID cards
Public Access such as Kiosks/display; checkout laptops
Single Purpose - Public (Financial Aid, DPS, Bearcat) running a specific program/system that people can use.
Open Computing (Computers not in a classroom)
Category 6: Other
Equipment Dependent (such as computers attached to scanners)
Test computers
Departmental Servers
Media Production - DMS, Education, etc.
Category 7: Managed by ITS Client Services
Equipment managed by ITS Client Services
Category 8: Stored in Department
Equipment that is stored in a department with a planned use