Baylor is committed to providing support and assistance throughout campus for Ignite. View the Ignite Support and Escalation Plan.
There are several teams specifically designed to assist employees with various fuctions in Ignite as well as Microsoft Teams User Groups. Learn more about these teams below.
- HCM Specialists
- Business Officers
- Department Approvers
- Division Approvers
- University Research Administrators
- Roles by Division
Ignite's Guided Learning Tool
There are several tools to help you with most common Ignite questions:
Oracle Guided Learning is an additional resource to support a smooth experience within Ignite. It is an embedded tool inside the live application that gives you step by step guidance on necessary activities and tasks.
Ignite Service Desk
In addition, you can reach the Ignite Service Desk by calling 254.710.2000.