Microsoft Outlook

Outlook 365 is Microsoft's cloud-based email service and is used by Baylor as its email platform.

Availability

Every member of the Baylor community is issued a Baylor email address. This address (e.g., Betty_Baylor1@baylor.edu) serves as an official communication channel for the university. All students, staff, and faculty are expected to monitor their Baylor Outlook-based email account. You can access your Baylor email account at outlook.office.com

Baylor students are issued an Outlook-based alumni email account as they make progress toward their graduation from the university. This email account (e.g., Betty_Baylor1@alumni.baylor.edu) enables alumni to continue to represent their affiliation with Baylor after they graduate. This is a completely new email account, which means that messages with a student's email account will not appear in their alumni email account. Click here to learn more about Baylor alumni email accounts

Mailing Lists

Baylor faculty and staff may request mailing lists for organizations and other academic or institutional purposes. Before requesting an Outlook-based mailing list, consider using other alternative platforms. If a mailing list is your best option, please complete this online request form.

Support (A)

Use this Outlook Quick Start Guide from Microsoft to get started using Outlook with your Baylor email account. In addition, here are instructions for configuring Outlook and using some of its basic features and here are some pro-tips on managing your Baylor email account. The following are common questions that people have about Outlook at Baylor.

1. Why do I receive junk mail?

Spam - unwanted or unsolicited email - is a fact of life in today's world. Spam is a worldwide issue, not just an issue at Baylor.

2. What measures does Baylor ITS take in order to help fight spam?

Over 1,000,000 email messages per day are stopped by filtering applied by ITS and are never received into campus email accounts. These are messages that have clearly been determined to be the worst forms of spam. This is the first layer of filtering employed. Categorizing email as spam takes into account many things, including time of day the message is sent, how many times a word is repeated, how many links are in the thread of emails, and certain keywords. There is a complex algorithm behind it all. The second level of filtering is applied at your local machine via Outlook, Entourage, or other email client where you can usually choose the level at which the filter runs - from low to high. Microsoft Office products also provide monthly junk mail filter updates which can catch new types of spam email.

3. What can I do to manage my junk email?

• Mark messages as junk mail.
  Typically through the Tools menu, you can add to your blocked senders list. Over time, you will train your filter to look for these types of messages.
• Mark messages as coming from a "safe sender".
  Marking messages as safe senders is the reverse of adding them to your blocked senders list. If a legitimate message happens to go into your junk mail folder, you may wish to add the sender to your "safe senders" list or click the "not junk" icon on the toolbar. This process will move the message back to your Inbox.
• Handle Baylor email that goes into the junk mail folder.
  Unfortunately, this does happen from time to time. It is usually due to email coming from outside of the Baylor network - even though it has a @baylor.edu address on it. The best thing to do is to mark those messages as "not junk" from your toolbar. This process will move the message back to your Inbox and allow you the option to add them to your safe senders list. You may also wish to add the Baylor domain (@baylor.edu) to safe domains. This is usually available through the Tools menu.
• Create rules if junk mail options do not work completely.
  Rules trigger before junk mail filters do; so if messages from a particular sender keep coming into your junk mail folder, you can create a rule for the sender's email address. Access to creating rules is usually available from the Tools menu. You need to do is create a rule "from someone" and have that message move to a "specific folder." That folder can be your Inbox or Junk Email.

4. How do I access my email using Outlook?

When logging into Outlook, your username must include your entire Baylor email address (e.g., Betty_Baylor2@baylor.edu). For set-up instructions on a variety of different platforms, visit the Baylor email configuration page.

5. How do I set up my phone for Outlook 365?

Make sure that your username is your entire email address. To check this on an iPhone, go to Settings>Mail, Contacts, Calendars>YOUR BAYLOR ACCOUNT>Account. See image below:



For Android phones, see the image below:

6. How will I access my email using a web browser?

To access your email using a web browser, go to: portal.office.com. Remember to use your entire email address as the username.

7. How do I reset my password?

On the Outlook 365 log-in page, there is a "Can't access your account?" link. This will not reset your password. You will reset your password by visiting the myBearID page. Click on the appropriate button - password is working or password is not working.

8. What is the maximum attachment size that can be sent or received with Outlook 365?

The maximum size of an email attachment must be limited to 25 MB.

9. Why is Outlook so slow on my computer?

If you are running Outlook in cached mode, you may want to take it out of cached mode, which is recommended by Microsoft. To remove Outlook from cached mode, please see these instructions.

10. Where can I find training for Office 365, including training for Outlook 365?

Please click this link for Office 365 training:

Training and Tutorials

11. What is Clutter?

Clutter is a folder that is used for emails that you are most likely to ignore. You can read more about Clutter in this helpful article from Microsoft.

12. How do I turn off Clutter?

Clutter can only be turned off by logging into Outlook on the Web. For more details, see these instructions.

13. What if I am not receiving all of my messages?

Check your Junk Email. If you find that valid messages are going to your Junk Email, you need to add the sender to your "Safe Senders" list so that similar, future messages will land in your Inbox. To add to the Safe Senders list, right-click on the message and select "Junk" and then "Never Block Sender". You may have to do this a few times before Outlook learns that messages from that sender is not Junk.



For more information about Junk Email filtering, please click here.

For additional questions about Outlook or your Baylor email, try the Baylor ITS Knowledge Base or contact HelpDesk+ at (254) 710-4357.