Microsoft Teams Calls
Welcome to Teams Calls! Microsoft Teams Calls enables you to receive and make telephone calls from within the Microsoft Teams app on your laptop, desktop, or mobile device.
Microsoft provides the following support resources to help you get started with Microsoft Teams Calls:
- Meetings and Calls – Full documentation of the features and functionality of Teams Calls
- Overview of Calls – A brief introduction with a video demonstrating the basic functionality of Teams Calls
- Making Calls – A brief video demonstrating how to make a call in Teams and access voicemail
LinkedIn Learning also provides a brief, helpful introduction to Microsoft Teams Calls features
3. How do I forward Microsoft Teams Calls to my cell phone?
If you have the Teams mobile app downloaded on your device, all calls will automatically ring (no forwarding necessary) as long as you have Teams notifications turned on. If you do not have access to WiFi or Data and need to route your calls outside of Teams, go to Settings (click profile picture in top right to see menu) -> Calls -> Forward my Calls -> New Number or Contact -> Enter your mobile number in the field. Click the phone number to confirm.
6. How do I set up my voicemail?
Go to Settings (click profile picture in top right to see menu) -> Calls -> Configure Voicemail -> Record a Greeting. Teams will prompt you to record two greetings: 1) A standard voicemail greeting, and 2) an Out of Office greeting (scroll to bottom of Configure Voicemail page to modify Out of Office voicemail settings.)
7. How do I send my incoming calls to voicemail?
You can send your incoming calls to voicemail by setting your presence/status to Do Not Disturb, or forwarding your calls to Voicemail. To forward calls to voicemail, go to Settings (click profile picture in top right to see menu) -> Calls -> Forward my Calls -> Voicemail.
8. Do I need a headset for Teams Calls?
If you have been using a headset for Zoom or Teams meetings, the same headset should work fine for Teams Calls. If you need a headset, one can be ordered from Connection through the Ignite Marketplace. Log in to Ignite at baylor.edu/ignitelogin, select Procurement, then Purchase Requisitions, then Marketplace, then Connection (under Technology), from the Connection site search for "36912423" to retrieve a standard USB wired headset, add the item to your cart and complete the checkout process through Ignite.
