HelpDesk+

HelpDesk+ is Baylor’s one-stop solution for all things tech. Faculty, staff, and students will find hardware support, software solutions, DUO assistance, password resets, technology checkouts, and much more on the Garden Level of Moody Memorial Library.

How can we help you today?

Self Help Some common tech problems can be solved right here with our online self-help services.
[BearID required] Walk-Up Visit us on the Garden Level of Moody Memorial Library for expert help from our friendly HD+ team. No appointment needed! Call/Email/Social Stay in touch with HD+
Back Up Important Files
Losing important files is a difficult ordeal, backing up those files is not. To properly back up your data, make copies and place those onto an external hard drive or cloud-based back up service.
Always Use Multi-Factor Authentication
Using a multi-factor authentication method to log in to online accounts is a great way to protect your personal information. In addition to usernames and passwords, the Duo app serves as a second step in authenticating user access.
Use Strong Passwords to Protect Your Accounts
Passwords are an important piece of protection for your personal information. Make sure that your passwords contain at least 12 characters, are unique and kept in a secure location.
Beware of Phishing and Spearing Messages
Be cautious of unusual emails and messages. Clicking on a fraudulent hyperlink can put your information at risk. If you are uncertain about a message, verify the source, check the URL and refrain from submitting personal information.
Be Cautious When Using Public Wi-Fi
Connecting to public Wi-Fi causes information stored on your device to be at risk of being hacked. Help keep your data safe by using a virtual private network (VPN) and prevent your devices from automatically connecting to public Wi-Fi networks.
Beware of Ransomware
Yeah...What Jim said.
Use the Privacy Features on Social Media Platforms
Social networking is a part of daily life. Adjusting your social media settings from public to private and rejecting follow requests from unknown accounts can help safeguard your information.
Keep Your OS and Software Up-To-Date
Software updates are essential to maintain a functional, secure system. If notified that a software update is available, double-check the application source and install the update.

News

Read More News
Jan. 14, 2022
Microsoft Update Addresses Zero-Day Exploits
This week Microsoft released a series of system patches as part of its regular "Update Tuesday." One of these patches addresses a very serious vulnerability (CVE-2022-21907) that allows attackers to target networked computers and execute code on the system without requiring any permissions.
Dec. 15, 2021
Baylor Systems Impacted by Amazon Web Services (AWS) Issues
On December 7, 2021, and again this morning, issues within the Amazon Web Services (AWS) server eco-system disrupted some of Baylor's technology resources.
Nov. 16, 2021
Internet Pioneer Radia Perlman to Speak at Baylor
"Mother of the Internet" Radia Perlman will speak on the campus of Baylor University on Wednesday, December 8, at 9 a.m. on the fifth floor of the Cashion Academic Center (Room 506). The lecture is presented by the School of Computer Science and Engineering and Baylor Information Technology Services, and is open to all Baylor faculty and students. Those interested in attending should email Candace_ditsch@baylor.edu. Breakfast is provided.
Nov. 11, 2021
Baylor ITS Launches New Online Experience
Baylor Information Technology Services launched a new website today, built on the university's new Drupal framework. The new online experience, available at its.web.baylor.edu, highlights the people and collaborative partnerships that drive technologies to empower the university in its mission.

HelpDesk+

Moody Library (Garden Level)
1312 S. 3rd St, Waco, TX 76798

(254) 710-4357 (HELP)

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