HelpDesk+

HelpDesk+ is Baylor’s one-stop solution for all things tech. Faculty, staff, and students will find hardware support, software solutions, DUO assistance, password resets, technology checkouts, and much more on the Garden Level of Moody Memorial Library.

How can we help you today?

Self Help Some common tech problems can be solved right here with our online self-help services. [Login with BearID required] Walk-Up Visit us on the Garden Level of Moody Memorial Library for expert help from our friendly HD+ team. No appointment needed! Call/Email/Social Stay in touch with HD+
Equipment Checkout Services/Support Self Service Reset Password Submit Support Request
Back Up Important Files
Losing important files is a difficult ordeal, backing up those files is not. To properly back up your data, make copies and place those onto an external hard drive or cloud-based back up service. 
Always Use Multi-Factor Authentication
Using a multi-factor authentication method to log in to online accounts is a great way to protect your personal information. In addition to usernames and passwords, the Duo app serves as a second step in authenticating user access. 
Use Strong Passwords to Protect Your Accounts
Passwords are an important piece of protection for your personal information. Make sure that your passwords contain at least 12 characters, are unique and kept in a secure location. 
Beware of Phishing and Spearing Messages
Be cautious of unusual emails and messages. Clicking on a fraudulent hyperlink can put your information at risk. If you are uncertain about a message, verify the source, check the URL and refrain from submitting personal information. 
Be Cautious When Using Public Wi-Fi
Connecting to public Wi-Fi causes information stored on your device to be at risk of being hacked. Help keep your data safe by using a virtual private network (VPN) and prevent your devices from automatically connecting to public Wi-Fi networks.
Beware of Ransomware
Yeah...What Jim said.
Use the Privacy Features on Social Media Platforms
Social networking is a part of daily life. Adjusting your social media settings from public to private and rejecting follow requests from unknown accounts can help safeguard your information.
Keep Your OS and Software Up-To-Date
Software updates are essential to maintain a functional, secure system. If notified that a software update is available, double-check the application source and install the update.

News

Read More News
Oct. 22, 2021
Microsoft Teams Calls Information Sessions offered 10/26 and 10/29
As Baylor makes the moves to Microsoft Teams Calls between now and the end of December, Baylor ITS is offering two virtual information sessions to introduce our community to the Teams Calls platform.
Oct. 1, 2021
Be #BearAware In and Out Of...The Office
October is National Cybersecurity Awareness Month! Since 2007, Baylor ITS has been a champion for this nationwide effort. This year's public awareness campaign focuses on eight best practices that are encouraged within the Baylor community and among all technology users.
Oct. 13, 2021
Baylor ITS Urges Caution In Response to Windows 11 Release
On October 5, Microsoft officially released Windows 11 for download and installation. Baylor ITS is currently testing this next-generation Windows operating system to ensure that it is compatible with university systems and software.

HelpDesk+

Moody Library (Garden Level)
1312 S. 3rd St, Waco, TX 76798

(254) 710-4357 (HELP)

HoursServices/SupportSelf ServiceReset PasswordSubmit Support Request