Patient Rights and Responsibilities

As a patient, you have the right to:
• Be treated with dignity and respect.

• Know the names and credentials of the health care team involved in your care.

• Be provided appropriate privacy.

• Confidentiality of all information and records regarding your care.

• Receive accurate information about your diagnosis, evaluation, treatment, and prognosis.

• Participate in decisions involving your health care except when such participation is contraindicated for medical reasons.

• Select and/or change your healthcare provider depending on availability.

• Obtain a copy of your medical record in paper and/or in electronic form.

• A reasonable attempt to be spoken to in your primary language.

• Information regarding patient rights and responsibilities, services available, provisions for after-hours care, fees for services, payment policies, and accurate information regarding the competence and capabilities of the organization.

• Register a complaint or provide useful feedback regarding services to the clinic staff or through the Health Services website feedback form.

• Have your prescriptions filled at the pharmacy of your choice; you are not required to use the Baylor Pharmacy.

• Have a chaperone provided at your request.

As a patient, you have the responsibility to:

• Provide an accurate and complete medical history including current and past illnesses, medications, dietary supplements and allergies or sensitivities.

• Adhere to any infectious disease related polices and procedures.

• Comply with the treatment plan prescribed by your provider or express concerns about your ability to comply.

• Report any significant change in symptoms or failure to improve.

• Provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.

• Provide current contact information and any information needed for processing insurance claims in a timely manner.

• To understand the coverage provided by your insurance policy and accept personal financial responsibility for any charges not covered by your insurance.

• Arrive at your appointment on time.

• Treat fellow patients and Health Services staff with the same courtesy and respect that you expect from them in return.

Health Services

McLane Student Life Center, 2nd Floor
209 Speight Ave
One Bear Place #97066
Waco, Tx 76798
Phone: (254) 710-1010
Fax: (254) 710-2499
EMERGENCY: 911