Patient Rights and Responsibilities

As a patient, you have the right to:
• Be treated with dignity and respect.

• Know the names and credentials of the health care team involved in your care.

• Be provided appropriate privacy.

• Confidentiality of all information and records regarding your care.

• Receive accurate information about your diagnosis, evaluation, treatment, and prognosis.

• Participate in decisions involving your health care except when such participation is contraindicated for medical reasons.

• Select and/or change your healthcare provider depending on availability.

• Obtain a copy of your medical record in paper and/or in electronic form.

• A reasonable attempt to be spoken to in your primary language.

• Information regarding patient rights and responsibilities, services available, provisions for after-hours care, fees for services, payment policies, and accurate information regarding the competence and capabilities of the organization.

• Register a complaint or provide useful feedback regarding services to the clinic staff or through the Health Services website feedback form.

• Have your prescriptions filled at the pharmacy of your choice; you are not required to use the Baylor Pharmacy.

• Have a chaperone provided at your request.

As a patient, you have the responsibility to:

• Provide an accurate and complete medical history including current and past illnesses, medications, dietary supplements and allergies or sensitivities.

• Adhere to any infectious disease related polices and procedures.

• Comply with the treatment plan prescribed by your provider or express concerns about your ability to comply.

• Report any significant change in symptoms or failure to improve.

• Provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.

• Provide current contact information and any information needed for processing insurance claims in a timely manner.

• To understand the coverage provided by your insurance policy and accept personal financial responsibility for any charges not covered by your insurance.

• Arrive at your appointment on time.

• Treat fellow patients and Health Services staff with the same courtesy and respect that you expect from them in return.