Patient Rights and Responsibilities

As a patient, you have the right to:
  • receive considerate care that respects your cultural and personal values, beliefs, and preferences.
  • a reasonable attempt to be spoken to in your primary language.
  • know the names and credentials of the health care team involved in your care.
  • be provided appropriate privacy. Care and treatment will be confidential and discussed only with those who need to know.
  • have a chaperone present during intimate exams and be able to request a chaperone at any time.
  • receive accurate information about your diagnosis, evaluation, treatment, and prognosis.
  • participate in decisions involving your health care except when such participation is contraindicated for medical reasons.
  • refuse any drugs, treatment, or procedures to the extent permitted by law after hearing the medical consequences of refusing the drug, treatment, or procedure.
  • have your prescriptions filled at the pharmacy of your choice; you are not required to use the Baylor Pharmacy.
  • select and/or change your healthcare provider depending on availability.
  • obtain a copy of your medical record in paper and/or in electronic form.
  • information regarding patient rights and responsibilities, services available, provisions for after-hours care, fees for services, payment policies, and accurate information regarding the competence and capabilities of the organization.
  • register a complaint or provide useful feedback regarding services to the clinic staff or through the Health Services website feedback form.
As a patient, you have the responsibility to:

• provide an accurate and complete medical history including current and past illnesses, medications, dietary supplements and allergies or sensitivities.

• adhere to any infectious disease related polices and procedures.

• comply with the treatment plan prescribed by your provider or express concerns about your ability to comply.

• report any significant change in symptoms or failure to improve.

• provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.

• provide current contact information and any information needed for processing insurance claims in a timely manner.

• to understand the coverage provided by your insurance policy and accept personal financial responsibility for any charges not covered by your insurance.

• arrive at your appointment on time.

• treat fellow patients and Health Services staff with the same courtesy and respect that you expect from them in return.

 

Updated: 4/22

Health Services

McLane Student Life Center, 2nd Floor
209 Speight Ave
One Bear Place #97066
Waco, Tx 76798
Phone: (254) 710-1010
Fax: (254) 710-2499
EMERGENCY: 911