Reimbursement for Care

Our service providers make every effort to direct travelers to facilities with which they have a direct financial relationship so that travelers do not incur out-of-pocket costs. However, this is not always possible in all locations abroad and it is sometimes necessary to pay up-front and file a claim for reimbursement.

Claims

To expedite your claim:

  • Travelers can submit claims electronically through the Member Hub or by calling +1-888-293-9229. 
  • All claims must be accompanied by an itemized bill including the name and address of provider (doctor, hospital, lab, ambulance service, etc.), name of patient, date(s) of service, amount charged for each service, total amount charged and diagnosis or reason for treatment
  • Claims should be filed as soon as possible after the service has been rendered to ensure timely payment. 

For questions or concerns, refer to the Member Hub or contact customer service at +1-888-293-9229 or aciclaims@visit-aci.com.

 

Department of Public Safety

Speight Plaza Parking Facility
1521 S. 4th St.
Waco, TX 76706
Parking Matters: 254.710.7275
Non-Emergency: 254.710.2211
Emergency: 254.710.2222