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FAQs

1. How do I get an appointment at the Counseling Center?
2. Do I have to wait at the walk-in clinic or can I make an appointment for an initial assessment?
3. What is an initial assessment?
4. Why was group therapy suggested to me?
5. What is a crisis?
6. How do I use the crisis line?
7. What are the "Services Provided" by the Counseling Center?
8. My care was transitioned to a provider in the community. Can I see a therapist at Baylor instead?
9. Why was my care transitioned to a community provider but a friend of mine wasn't?
10. How much does Counseling cost?
11. Will anyone know that I came? Can my parents find out that I came for counseling?
12. What if I am having thoughts of suicide?
13. What is Psychotherapy?
14. Does the Baylor University Counseling Center provide supporting documentation for requests to have an emotional support animal?




1. How do I get an appointment at the Counseling Center?
Baylor University Counseling Center welcomes students on a first-come, first-serve basis in our Walk-In Clinic. The clinic is open Monday-Friday, 9 a.m. to 4 p.m. Students arriving after 3:30 p.m. may be seen the following day, unless they are in crisis. The Walk-In Clinic operates similarly to an urgent care clinic where patients are seen in the order in which they check in. If a students cannot wait due to class, schedule conflicts or unforeseen circumstances, they can return the following morning to be seen.

2. Do I have to wait at the walk-in clinic or can I make an appointment for an initial assessment?
The Walk-In Clinic system is designed to meet the needs of Baylor students in a timely fashion. In order to enter the BUCC system you must first have an initial assessment through the Walk-In Clinic system. Students are asked to wait until the first available counselor can see them. Initial assessments cannot be scheduled ahead of time, however the initial assessment typically occurs only once per academic year. If you are referred for counseling at BUCC you will be able to schedule subsequent appointments.

3. What is an initial assessment?
An initial assessment is an appointment with a trained counselor who will ask some general questions about what brings you into the Counseling Center as well as your mental health history and the results of your survey. From the information gained in this appointment the counselor will make recommendations to meet your individual needs schedule your next appointment with the appropriate clinical service.

4. Why was group therapy suggested to me?
Group therapy is one of the most effective treatments for many concerns that students come to the Counseling Center seeking to address. Many students wonder why they have been placed in group therapy and feel their concerns would be best addressed one-on-one;however, they find once they commit to group therapy for the semester they experience significant positive changes. Recommendations made by professional staff are grounded in evidence-based practice for mental health.

5. What is a crisis?
A crisis is a mental health related situation that requires immediate assessment and intervention. Crisis situations include suicidal thoughts, homicidal thoughts, recent sexual or physical assault, death of a close loved one or symptoms of psychosis. Examples of issues that are not considered a crisis are panic attacks,tearfulness, academic stress, relationship loss, anxiety and depression. Students who feel they are in a crisis can walk-in anytime to the counseling center during business hours. During non-business hours and on weekends, students in crisis can reach a clinician by calling the Counseling Center’s number: (254) 710-2467.

6. How do I use the crisis line?
BUCC provides a 24-hour crisis line for students. The purpose of the crisis line is to help students stay safe. It is staffed by BUCC counselors and is not intended to be used as a means of therapy or for students who want to talk to someone due to emotional distress. If you are in emotional distress but you are not in crisis please call BUCC during business hours or utilize our Walk-In Clinic. The crisis line is available to students during non-business hours/weekends, by calling 254-710-2467.During business hours, students can walk-in or call (254) 710-2467.

7. What are the "Services Provided" by the Counseling Center?
Committed to delivering quality care, the professionals at Baylor University Counseling Center provide comprehensive mental health services to undergraduate and graduate students. As a university mental health service, the Counseling Center is equipped to meet the unique needs of college students. The Counseling Center provides a wide range of therapeutic interventions for Baylor Students. When a student's needs require more intensive level of care, Baylor University Counseling Center partners with the student to transition to resources within the community.

8. My care was transitioned to a provider in the community. Can I see a therapist at Baylor instead?
Baylor University Counseling Center provides a wide range of therapeutic interventions for Baylor students. When a student's needs require a more intensive level of care, the Counseling Center partners with the student to transition to resources within the community. Our team will assist you in using your insurance, finding options if you are uninsured and utilizing transportation resources. We are committed to helping you navigate any obstacles that may complicate making or getting to an appointment until you are connected with a community clinician. However, if you are in crisis, you can still utilize the crisis line or Walk-In-Clinic for crisis intervention.

9. Why was my care transitioned to a community provider but a friend of mine wasn't?
Emotional and mental health concerns are as diverse as medical concerns and occur on a spectrum (think common cold vs. diabetes). Because of this your needs may be best served off campus while your friend may benefit from BUCC services. Our therapists are trained to assess the needs of patients and make the best recommendation for the presenting concern.

10. How much does Counseling cost?
All clinical services are free of charge.

11. Will anyone know that I came? Can my parents find out that I came for counseling?
Your attendance at the Counseling Center can only be released to someone if you document that they referred you to come to the center (confirm 1st visit only), or if you sign a release of information allowing the Counseling Center to share that information.

12. What if I am having thoughts of suicide?
If you are having thoughts of suicide it is important that you let your counselor know. Suicidal thoughts vary greatly and understanding the nature of your thoughts will assist us in providing the best care to keep you safe and provide you the appropriate help.

13. What is Psychotherapy?
Psychotherapy is an evidence based form of counseling that uses techniques and relational experiences to assist patients in meeting goals related to mental health and wellness, relationships, life adjustments and other concerns. Sessions build off one another and require commitment and work on the part of both counselor and client. Although therapy can be hard work it pays off!

14. Does the Baylor University Counseling Center provide supporting documentation for requests to have an emotional support animal?
No. The clinical staff at the Baylor University Counseling Center do not provide supporting documentation for requests to have an emotional support animal. We can provide referrals to the community or online providers who may be willing to provide this documentation. Please contact our office at 254-710-2467 if you have further questions.

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