FREQUENTLY ASKED QUESTIONS
What is a Walk-In Clinic?
Monday through Friday the Counseling Services will be open for Walk-In Initial Assessment Appointments. The Walk-In Clinic is for students who are seeking our services for the first time, or if you urgently need to speak to a counselor before your next scheduled appointment. The purpose of the Walk-In Clinic is to give the student a free initial assessment that is accessible to their schedule and is confidential. All you have to do is come during the scheduled times of our Walk-In Clinic that fits in your schedule and fill out the patient paperwork. You can find the paperwork under "patient paperwork" tab. You will be placed in the order of when you turn in your paper work to the front desk. If you have already been assigned a counselor, or are returning to see the same counselor from last semester, you do not need to participate in the walk-in.
When is the Walk-In Clinic?
Monday thru Friday the counseling services will be open for Walk-In Initial Assessment Appointments.
Monday – Friday / 9:00 - 4:00*
(*must arrive no later than 3:30)
What is an initial assessment?
An initial assessment is the first entry point into the Baylor Counseling Services. During your initial assessment you will meet with one of the Walk-In Clinic Team and they will explain to you the level of care that the Counseling Center provides. This includes answering any questions about the walk-in clinic. They will listen to why you are seeking services and making recommendation that will best meet your current needs. Though the Walk-In Clinic Team is part of the Clinical Staff, the initial assessment will not count as a counseling appointment.
Why do I need to fill out all these forms and survey?
In order for us to best help you, we need to know a little bit about who you are and what brought you to see us today. These forms and survey will help us understand who you are and how you are currently feeling. It also helps the counselor to provide a more comprehensive initial assessment by referring to the Client Information Form. You are your counselor will collaborate on what level of care is appropriate for your needs based on your survey and appointment.Why do I have to take the CCAPS survey?
CCAPS (Counseling Center Assessment of Psychological Symptoms) is a survey we have you take when you come for Walk-In. It takes about 7-10 minutes to fill out, but it will help the Clinician understand what your Mental Health concerns are. The CCAPS is a tool that the clinician will use in the Initial Assessment to help aid in their judgment on what level of care would best fit your needs and share the results as well with you. It is important that you answer all questions carefully in order for the clinician to get an accurate understanding of what your concerns are.
I'm in crisis, what do I do?
If you are in crisis, please use our Walk-In Clinic, but you can come any time the BUCC is open. If you're in crisis and you are unable to come to the Walk-In Clinic, please call our office during business hours/non-business hours, (254) 710-2467.
How long will it take?
The college years are an exciting but stressful time! Many students decide they want assistance, so we have a lot of business each day. Also, while we try to see students in the order they arrived, sometimes an urgent situation demands our attention. We will get to you as soon as possible. The Initial Assessment is often 30 minutes, but may extend to an hour based on your present need.
If you are waiting for you Initial Assessment counselor in the waiting room and you need to step out to answer a call or use the restroom, please let the front desk know so that if your name is called we know you are here and will be available shortly.)
I don't have time to wait. What should I do?
We understand that college students have many commitments. If you need to leave before you have spoken with a counselor, please tell the front desk staff, who will instruct you on what you can do. If you are in crisis, and unable to wait, please talk to the front desk first. You may be asked to wait until a counselor can briefly check in with you, to see how you are coping with your concerns and that you are feeling safe. We know you have come to us for a reason, and we want to touch base with you today, even if it's a few minutes, until you come back later.
If you have more questions about the Walk-In Clinic: Please feel free during your Initial Assessment to ask any questions that you might have about our Walk-In Clinic with the counselor, who will be willing to address any concerns, or call our office at (254) 710-2467