I am feeling worse – what do I do?
The Baylor Health Center is open Monday through Friday 8 AM to 5 PM, and Saturday 9 AM - 1 PM. Appointments can be made to see a physician if you are feeling ill. Appointments can be made by logging into the Baylor Health Portal or calling the Baylor Health Center.
Students may call the Health Center number (254) 710-1010 and ask to speak with a nurse Monday through Friday from 8 AM until 5 PM. After hours the main phone line is answered by an external "nurse line" allowing students to speak with a nurse about their concerns and receive advice. Additional COVID health information may by found at Baylor University's Health Services website.
Testing is available at the Health Center by appointment Monday through Friday 9 AM to 4 PM for those who are experiencing symptoms of illness or that have been in close contact with someone who has tested positive for COVID-19
Please note that all students with respiratory illnesses will be seen by a provider at the Health Center on the second floor of the McLane Student Life Center. Appointments are required.
Students may call the Health Center number (254) 710-1010 with questions. 24 hours prior to their release, students will receive an email notification that includes important check-out instructions and confirms their quarantine/isolation completion.
You must order by 6pm each day.
If you go into quarantine/isolation after 6PM you must call Aramark between 8-9AM the next morning @ 254-710-7550 to make meal arrangements. You will be ordering for the next day’s lunch, dinner, and breakfast the following morning, if you select all three meals.
Example: Today is Monday at 4pm, you are ordering Tuesday lunch, Tuesday dinner and Wednesday breakfast. Thursday Only: Today is Thursday at 4PM you are ordering breakfast, lunch and dinner for Friday, Saturday and Sunday.
Students may call Aramark at 254-710-7550 if they have any questions, need to discuss dietary needs or food allergy concerns.
Students may use their meal plan when ordering through Aramark. If you are paying via meal plan, please disregard the daily cost as your meal plan will be charged accordingly. If a student does not have a meal plan, they may order and pay via credit card. All meals ordered through Aramark will be delivered daily to the door of the student’s isolation/quarantine location.
Currently in Isolation/Quarantine:
Newly Assigned: There will be grab-n-go bags that consists of microwavable quick meals, snacks and water.
While you are in quarantine/isolation BearAid staff will offer package, mail, and bookstore delivery service. We will do our best to deliver your items within 24 hours of your request. Note: We do not deliver items after 5pm on Friday or on the weekends.
Please fill out the Bear Aid Request Form only:
Please DO NOT use this form if:
Finally, if you are moved to another location AFTER you fill out this form, please email BearAid@baylor.edu to give us your updated location information. We will do our best to get you’re your items in a timely manner.
While you are in quarantine or isolation housing, if you need physical library materials (books, dvds, cds, etc.) that are available to circulate, you can request them for delivery to your door by contacting the Library Circulation desk. Requested items will be delivered by the BearAid staff. For the duration of your required quarantine or isolation time, you will be able to renew Baylor-owned items through your online library account.
To request library physical resources, email CircNotices@baylor.edu. Please include the permalink for each requested item and a note clearly stating that you are requesting delivery for quarantine or isolation.
Library Technology Loans
While you are in quarantine or isolation, if your personal technology is not adequate to complete your academic work, and if you cannot arrange your own alternative, equipment may be available to you to borrow from the library. This will most often be a laptop for those who only have tablets, Chromebooks, or other Operating System mismatch, and cannot utilize Respondus Lockdown Browser, Adobe, or other software you typically would access via a general access or lab computer.
Loans will extend through your required quarantine or isolation period and be delivered to your door by BearAid staff. We will sanitize and quarantine loaned equipment upon return, but please do your best to sanitize items as well, prior to their return to HelpDesk+ in the Garden Level of Moody Library. Laptops should be returned in the same packaging in which they were received.
If you would like to request laundry pick up, please complete the Bear Aid Request Form and a bag will be delivered to your room with the noon meal delivery. Otherwise, it will be the next business day. Instructions for laundry service are in the bag.
Students who are quarantined in the residence halls may do their laundry in their hall, as long as they are double masked when outside of their rooms.
Isolation Apartments (Arbors, Fairmont, 18 Hundred):
Please take your isolation trash to the dumpsters located near your temporary housing. If you are at the Arbors Complex, garbage containers are located between 3rd Street and 4th Street on Daughtrey Avenue. Both the Fairmont and 1800 Apartment Complexes have their own dumpsters located in their parking lots. Be sure to double-mask and avoid contact with others while outside. When you move out, we ask that you dispose of all remaining apartment garbage and recycling.
Quarantine Rooms in Residence Halls:
Please have your trash bagged and tied outside your unit door by 9:00 am on Monday through Friday mornings. Housekeeping will make their rounds and pick up trash. DO NOT set any trash outside your front door after 9:00am. If you miss the pick-up wait until the next scheduled day. Make sure all trash is in bags.
If supplies are needed (toilet paper, plates, trash bags, etc), please fill out a Bear Aid Request Form.
Baylor Pharmacy – Health Center, 2nd Floor SLC. Call the pharmacy at 254-710-4991 to ask for prescriptions or over-the-counter medicines.
HEB Plus – South Valley Mills Drive (8am-8pm Mon-Fri – 9am-6pm Sat – 10am-5pm Sun)
Circle Drug (9am-6pm Monday – Saturday – Closed on Sunday)
Student should call pharmacy directly to pay for prescription and setup delivery. Provide physical address of isolation housing location.
Delivery driver will call student’s cell phone upon arrival, so student must answer call. Driver will knock on door, set prescription down, but must see student open the door and pickup prescription.
Waitr Food Delivery & Carryout
Resident Chaplains will be checking in with students during their isolation/quarantine time. These check-ins might not be daily, so if a specific pastoral care need arises, students can send an email to BearAid@Baylor.edu and staff will have a resident chaplain contact them.