The Registrar's office is making some changes to section numbers on hybrid classes this fall that is resulting in new, empty course shells being created in Canvas and faculty losing access to their old course shells. If this happens, please contact the ITS Help Desk for assistance.
Cisco Webex is conducting an emergency service maintenance on the servers associated with Baylor's Webex site beginning on Saturday evening (5/2/2020) at 9:00 PM and lasting until 1:59 AM CST on Sunday morning.
Resolved: The Webex connection in Canvas is currently seeing long delays in loading. Occasionally, the page my not load at all. If this occurs, please wait 30-60 seconds and try the Webex link again. This problem has been reported and will be resolved as soon as possible.
Kaltura is continuing to monitor the situation around transcoding and processing videos in the My Media and Media Gallery tools. Users may experience longer than normal processing times on larger videos.
Resolved: Cisco Webex services are currently unavailable. Users clicking the Webex link in Canvas are seeing a blank page. The problem is being investigated, and status updates will be posted when more information is known.
Users who access Turnitin via the Canvas Plagiarism Framework integration may not be receiving Similarity Reports. The vendor is currently implementing a fix for this issue, which should restore full functionality.
Update: as of 8:34am on 12/5/19 this issue has been resolved.
As of 9/4/2019, the Canvas-Box integration is broken. It has been reported and escalated with Canvas Support. This should only affect users when trying to share new content from Box. Existing shares/links should continue to function.
There was a brief Canvas outage on April 28 beginning at 7:55 p.m. through 8:10 p.m. During this time, Canvas was slow or non-responsive while technicians from Instructure worked to resolve this problem.
Please note that users of Turnitin may have been unable to make/view submissions and experienced delays to Similarity Report generation, as a result of a service outage that lasted from 4/7/2019 at 10:00pm until 4/8/2019 at 5:20am. The situation has been resolved.