News: Canvas Alerts

Aug
1
2020
Resolved: Turnitin will be down for scheduled maintenance from 10:00am until around 4:00pm on August 1.
https://turnitin.statuspage.io/
Jul
31
2020
The Registrar's office is making some changes to section numbers on hybrid classes this fall that is resulting in new, empty course shells being created in Canvas and faculty losing access to their old course shells. If this happens, please contact the ITS Help Desk for assistance.
Jul
7
2020
Resolved: Users have reported issues logging into Canvas and other Baylor systems. We are currently investigating the problem.
Jul
3
2020
Resolved: All authentication servers at Baylor are currently offline. Users will be unable to login to Canvas, Box, Webex, or Zoom.
May
17
2020
We have received reports that some Zoom users may be experiencing issues hosting and joining meetings.
May
2
2020
Resolved: Respondus Monitor is currently unavailable. Any exams that requires Respondus will need to be temporarily postponed or modified to not use Respondus Monitor at this time.
May
1
2020
Cisco Webex is conducting an emergency service maintenance on the servers associated with Baylor's Webex site beginning on Saturday evening (5/2/2020) at 9:00 PM and lasting until 1:59 AM CST on Sunday morning.
Mar
30
2020
Resolved: Kaltura (My Media, Media Gallery) is currently suffering intermittent outages.
Mar
23
2020
Resolved: The Webex connection in Canvas is currently seeing long delays in loading. Occasionally, the page my not load at all. If this occurs, please wait 30-60 seconds and try the Webex link again. This problem has been reported and will be resolved as soon as possible.
Mar
20
2020
Kaltura is continuing to monitor the situation around transcoding and processing videos in the My Media and Media Gallery tools. Users may experience longer than normal processing times on larger videos.
Mar
16
2020
The direct connection between Box and Canvas is currently returning errors. Instructure's Partner Support team is aware of this issue.
Mar
2
2020
Resolved: Cisco Webex services are currently unavailable. Users clicking the Webex link in Canvas are seeing a blank page. The problem is being investigated, and status updates will be posted when more information is known.
Jan
22
2020
Resolved: Canvas Support is currently experiencing an outage.
Dec
5
2019
Users who access Turnitin via the Canvas Plagiarism Framework integration may not be receiving Similarity Reports. The vendor is currently implementing a fix for this issue, which should restore full functionality.

Update: as of 8:34am on 12/5/19 this issue has been resolved.
Nov
13
2019
Users of the Turnitin service may be unable to make submissions or may experience slowness when uploading submissions. Turnitin is working on this issue as their top priority.

We will update this page when there is a resolution.
Nov
6
2019
We are aware of a Canvas outage affecting Canvas customers nationwide including Baylor. We are in contact with the vendor. We will update this notification when we have more information.

As of 11/6/2019 at 7:35pm the issue appears to be resolved.
Sep
12
2019
Box is currently unavailable. ITS is aware of the issue and is in contact with Box.
Sep
5
2019
As of 9/4/2019, the Canvas-Box integration is broken. It has been reported and escalated with Canvas Support. This should only affect users when trying to share new content from Box. Existing shares/links should continue to function.
Jul
9
2019
Turnitin will have a scheduled maintenance on July 13th, 2019 from 10:00am - 6:00pm.
May
3
2019
Turnitin is experiencing issues with viewing similarity reports and accepting submissions at this time. Turnitin engineers are actively looking into the problem.

Update: this issue has been resolved.
Apr
28
2019
There was a brief Canvas outage on April 28 beginning at 7:55 p.m. through 8:10 p.m. During this time, Canvas was slow or non-responsive while technicians from Instructure worked to resolve this problem.
Apr
8
2019
Please note that users of Turnitin may have been unable to make/view submissions and experienced delays to Similarity Report generation, as a result of a service outage that lasted from 4/7/2019 at 10:00pm until 4/8/2019 at 5:20am. The situation has been resolved.
Feb
15
2019
Turnitin is currently experiencing a service outage. We will provide an update once things are back to normal.

Update: The Turnitin outage has been resolved. It lasted from 9:50am on 2/15/2019 until 1:10am on 2/16/2019.
Dec
7
2018
Turnitin is currently experiencing a service degradation which is being investigated. We will post an update once it has been resolved.

Resolved at 11:33am on 12/7/18.
Nov
6
2018
Some Canvas users in the US region are seeing page errors while trying to submit assignments.

Users are receiving page errors when trying to submit or upload files.
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