The error preventing students from submitting TurnItIn assignments in Canvas has been resolved. Faculty may resume using the TurnItIn LTI API assignment type in Canvas and are encouraged to call the Help Desk at (254)710-HELP (4357) to report any additional problems.
Instructure has issued a security advisory to inform Canvas users about a Chrome browser extension that behaves like malware called OneClass being distributed via phishing emails. Do not respond to the messages or go to the website included in the messages. If you have installed the extension, please contact the Baylor University Help Desk immediately for assistance.
TurnItIn will be undergoing maintenance and will be unavailable from 9 a.m. to 1 p.m. CST on Saturday, Dec. 3. To keep up with the latest alerts from TurnItIn, visit our "Using TurnItIn" page on the Canvas portal under the "Help & Support" link.
Users may see error messages when trying to view documents in Canvas Speedgrader. This isn't happening on every attempt to view a document, but it's happening on many. Instructure engineers are working actively on this issue.
Saturday November 5, TurnItIn will be unavailable from 8am - 1pm due to necessary scheduled maintenance. Please be aware no submissions or grading will be possible through TurnItIn during this time, and we advise that submission deadlines be set outside of this maintenance window.
While Baylor's instance of Canvas is behaving normally at this time, Instructure has announced that Canvas's phone system and some of its third-party tools, such as SpeedGrader and its document-rendering engine, may become inaccessible to some users due to widespread service disruptions across the Internet. 10/21/16, 2:36 CST
The Roll Call Attendance tool is currently exhibiting slow load times and sometimes resulting in timeout errors. Instructure's Operations team is currently investigating the issue. We will provide an update as soon as possible.
Instructure is having problems with the phone system which provides telephone access to the 24/7 support line. Please use the text chat options or email firstname.lastname@example.org for support issues during this phone system outage.