News: Canvas Alerts

Nov
19
2020
Respondus Monitor is currently unavailable due to a system outage at Amazon AWS.
Oct
7
2020
Zoom is currently investigating reports that a subset of users are experiencing connectivity problems on Zoom Meetings and Webinars.
Sep
29
2020
Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates.
Sep
18
2020
Turnitin is currently experiencing an issue with Turnitin and iThenticate. Engineers are actively investigating the incident. We apologize for the inconvenience and thank you for your patience. For updates, please visit: https://turnitin.statuspage.io.
Sep
16
2020
For information about the ongoing status updates for Zoom, Kaltura, Webex, and Canvas, please visit:
http://baylor.edu/canvas/status
Sep
8
2020
Kaltura is currently experiencing video upload errors. Users might receive an error message when attempting to upload a file to MediaSpace or via API e.g. "Oops! Upload failed" or "Exceeded file size".
Sep
3
2020
Zoom has identified delays in cloud recording processing times. They are working to resolve the delays, and we will provide updates as we have them.
Sep
2
2020
Kaltura continues to experience delays throughout the week with processing videos. Kaltura indicates that video processing may be delayed for up to 24-48 hours.
Aug
27
2020
Kaltura continues to experience intermittent errors throughout the week with uploading and processing videos. At times, the API connection to Canvas is mostly dead but still slightly alive. In addition, many users are experiencing long delays in video processing times for videos that were uploaded during one of the outages. Kaltura indicates that these should process during the next 24 hours.

To see the current status for Kaltura, please visit:
https://status.kaltura.com.
Aug
26
2020
Kaltura services (My Media and Media Gallery in Canvas) are currently down. Kaltura is investigating cross-component issues affecting the platform. For updates on the status of this incident, please visit:
https://status.kaltura.com/
Aug
25
2020
Users may receive errors when accessing or downloading files in Canvas. Instructure is currently working to resolve the issue. We will provide updates as they become available. For updates on the status, please visit:
https://status.instructure.com
Aug
24
2020
In response to an increase in database load that Canvas saw today, Instructure will be adjusting the amount of resources available to the Canvas database. This will help to prevent unwanted performance issues and unexpected downtime. This event will take place tonight, 8/24/2020, at 11:00 PM and will last up to 10 minutes.
Aug
24
2020
Instructure has reported that Canvas is experiencing a slowdown and partial outage.
Aug
24
2020
Due to heavy load, Kaltura has been experiencing intermittent slowness. Users may experience slowness when attempting to embed media in Canvas, and recently uploaded videos may take a bit longer to process than normal.
Aug
24
2020
Zoom is experiencing a partial outage for some clients.
Aug
17
2020
We are aware of long hold times and delays at Instructure's 24/7 Support call center.
Aug
1
2020
Turnitin will be down for scheduled maintenance from 10:00am until around 4:00pm on August 1.
https://turnitin.statuspage.io/
Jul
31
2020
The Registrar's office is making some changes to section numbers on hybrid classes this fall that is resulting in new, empty course shells being created in Canvas and faculty losing access to their old course shells. If this happens, please contact the ITS Help Desk for assistance.
Jul
7
2020
Users have reported issues logging into Canvas and other Baylor systems. We are currently investigating the problem.
Jul
3
2020
All authentication servers at Baylor are currently offline. Users will be unable to login to Canvas, Box, Webex, or Zoom.
May
17
2020
We have received reports that some Zoom users may be experiencing issues hosting and joining meetings.
May
2
2020
Respondus Monitor is currently unavailable. Any exams that requires Respondus will need to be temporarily postponed or modified to not use Respondus Monitor at this time.
May
1
2020
Cisco Webex is conducting an emergency service maintenance on the servers associated with Baylor's Webex site beginning on Saturday evening (5/2/2020) at 9:00 PM and lasting until 1:59 AM CST on Sunday morning.
Mar
30
2020
Kaltura (My Media, Media Gallery) is currently suffering intermittent outages.
Mar
23
2020
The Webex connection in Canvas is currently seeing long delays in loading. Occasionally, the page my not load at all. If this occurs, please wait 30-60 seconds and try the Webex link again. This problem has been reported and will be resolved as soon as possible.
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