Zoom is currently investigating reports that a subset of users are experiencing connectivity problems on Zoom Meetings and Webinars.

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates.

Turnitin is currently experiencing an issue with Turnitin and iThenticate. Engineers are actively investigating the incident. We apologize for the inconvenience and thank you for your patience. For updates, please visit: https://turnitin.statuspage.io.

For information about the ongoing status updates for Zoom, Kaltura, Webex, and Canvas, please visit:
http://baylor.edu/canvas/status

Kaltura is currently experiencing video upload errors. Users might receive an error message when attempting to upload a file to MediaSpace or via API e.g. "Oops! Upload failed" or "Exceeded file size".

Zoom has identified delays in cloud recording processing times. They are working to resolve the delays, and we will provide updates as we have them.

Kaltura continues to experience delays throughout the week with processing videos. Kaltura indicates that video processing may be delayed for up to 24-48 hours.

Kaltura continues to experience intermittent errors throughout the week with uploading and processing videos. At times, the API connection to Canvas is mostly dead but still slightly alive. In addition, many users are experiencing long delays in video processing times for videos that were uploaded during one of the outages. Kaltura indicates that these should process during the next 24 hours.

To see the current status for Kaltura, please visit:
https://status.kaltura.com.

Kaltura services (My Media and Media Gallery in Canvas) are currently down. Kaltura is investigating cross-component issues affecting the platform. For updates on the status of this incident, please visit:
https://status.kaltura.com/

Users may receive errors when accessing or downloading files in Canvas. Instructure is currently working to resolve the issue. We will provide updates as they become available. For updates on the status, please visit:
https://status.instructure.com

In response to an increase in database load that Canvas saw today, Instructure will be adjusting the amount of resources available to the Canvas database. This will help to prevent unwanted performance issues and unexpected downtime. This event will take place tonight, 8/24/2020, at 11:00 PM and will last up to 10 minutes.

Instructure has reported that Canvas is experiencing a slowdown and partial outage.

Due to heavy load, Kaltura has been experiencing intermittent slowness. Users may experience slowness when attempting to embed media in Canvas, and recently uploaded videos may take a bit longer to process than normal.

Zoom is experiencing a partial outage for some clients.

Presenters in Zoom can now share your presentation as a Virtual Background for an immersive sharing experience. Sharing your slides as a Virtual Background allows your participants to view your video imposed directly on the screen share.

We are aware of long hold times and delays at Instructure's 24/7 Support call center.

Instructure is hosting a series of livestreamed support sessions on Monday, August 17, to assist faculty with common Canvas issues. If you need assistance with creating quizzes, using Canvas' gradebook, developing assignments on the platform, cross-listing course sections, and importing course content these sessions are for you!

During the week of August 17-21, the Baylor Libraries' Learning Spaces team will test the auto-recording functionality of classrooms across the Baylor campus. On August 18-19, they will offer training for faculty on how to operate each of the four different types of our technology-rich classrooms.

The New Quizzes feature will be coming to Canvas during the week of August 17 for faculty who are interested in experimenting with it in the fall semester.