News

Oct
7
2020
Zoom is currently investigating reports that a subset of users are experiencing connectivity problems on Zoom Meetings and Webinars.
Sep
29
2020
Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates.
Sep
18
2020
Turnitin is currently experiencing an issue with Turnitin and iThenticate. Engineers are actively investigating the incident. We apologize for the inconvenience and thank you for your patience. For updates, please visit: https://turnitin.statuspage.io.
Sep
16
2020
Breakout Rooms and Co-hosts Coming to Webex
Cisco is introducing Breakout Rooms to Webex Meetings in the September release!
Sep
16
2020
For information about the ongoing status updates for Zoom, Kaltura, Webex, and Canvas, please visit:
http://baylor.edu/canvas/status
Sep
11
2020
A Message From Kaltura
The following is a message intended for all Baylor faculty, staff, and students from Kaltura regarding the experiences of the last several weeks.
Sep
8
2020
Kaltura is currently experiencing video upload errors. Users might receive an error message when attempting to upload a file to MediaSpace or via API e.g. "Oops! Upload failed" or "Exceeded file size".
Sep
3
2020
Zoom has identified delays in cloud recording processing times. They are working to resolve the delays, and we will provide updates as we have them.
Sep
2
2020
Kaltura continues to experience delays throughout the week with processing videos. Kaltura indicates that video processing may be delayed for up to 24-48 hours.
Aug
28
2020
Zoom Alternative Hosts in Canvas
A minor change was implemented in the Zoom configuration in Canvas. Other instructors in a course are no longer being automatically added to Zoom meetings as alternative hosts.
Aug
27
2020
Kaltura continues to experience intermittent errors throughout the week with uploading and processing videos. At times, the API connection to Canvas is mostly dead but still slightly alive. In addition, many users are experiencing long delays in video processing times for videos that were uploaded during one of the outages. Kaltura indicates that these should process during the next 24 hours.

To see the current status for Kaltura, please visit:
https://status.kaltura.com.
Aug
26
2020
Kaltura services (My Media and Media Gallery in Canvas) are currently down. Kaltura is investigating cross-component issues affecting the platform. For updates on the status of this incident, please visit:
https://status.kaltura.com/
Aug
25
2020
Users may receive errors when accessing or downloading files in Canvas. Instructure is currently working to resolve the issue. We will provide updates as they become available. For updates on the status, please visit:
https://status.instructure.com
Aug
24
2020
Canvas Orientation Videos
Faculty and students can take advantage of two new Canvas training resources located under the Support menu.
Aug
24
2020
In response to an increase in database load that Canvas saw today, Instructure will be adjusting the amount of resources available to the Canvas database. This will help to prevent unwanted performance issues and unexpected downtime. This event will take place tonight, 8/24/2020, at 11:00 PM and will last up to 10 minutes.
Aug
24
2020
Instructure has reported that Canvas is experiencing a slowdown and partial outage.
Aug
24
2020
Due to heavy load, Kaltura has been experiencing intermittent slowness. Users may experience slowness when attempting to embed media in Canvas, and recently uploaded videos may take a bit longer to process than normal.
Aug
24
2020
Zoom is experiencing a partial outage for some clients.
Aug
20
2020
Baylor Libraries launch new Online Experience
Today, the Baylor Libraries launched a new baylor.edu/library! The new site has the same powerful search functionality users expect while presenting a new mobile-first experience and plenty of new features.
Aug
19
2020
Learning Together adds Online Learning Training for Students
Students taking online courses (even experienced online learners) will want to take the Online Student Quickstart course in Canvas.
Aug
18
2020
Presenters in Zoom can now share your presentation as a Virtual Background for an immersive sharing experience. Sharing your slides as a Virtual Background allows your participants to view your video imposed directly on the screen share.
Aug
17
2020
We are aware of long hold times and delays at Instructure's 24/7 Support call center.
Aug
14
2020
Instructure is hosting a series of livestreamed support sessions on Monday, August 17, to assist faculty with common Canvas issues. If you need assistance with creating quizzes, using Canvas' gradebook, developing assignments on the platform, cross-listing course sections, and importing course content these sessions are for you!
Aug
14
2020
During the week of August 17-21, the Baylor Libraries' Learning Spaces team will test the auto-recording functionality of classrooms across the Baylor campus. On August 18-19, they will offer training for faculty on how to operate each of the four different types of our technology-rich classrooms.
Aug
10
2020
The New Quizzes feature will be coming to Canvas during the week of August 17 for faculty who are interested in experimenting with it in the fall semester.
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