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Professional Development

Customer Service (Fall 2018)

Sep 19, 6PM – 7PM
Sep 23, 7PM – 8PM

Learn specific ways to improve your customer service skills and help patrons feel valued in their Campus Recreation experience.

Objectives

  • Learn the importance of showing our patrons they are valued
  • Identify small but meaningful actions that will enhance the customer service experience

Navigating Difficult Conversations (Spring 2019)

Mar 27, 6PM – 7PM

Mar 31, 6PM – 7PM

Enhance your communication skills by learning techniques to handle difficult conversations with patrons and peers.

Objectives

  • Identify strategies to navigate difficult conversations
  • Learn the importance of working toward positive resolutions for both parties