HSB > Keller Center for Research
AUTHOR: Matthews, Lucy M.
Skill Discretion and Work Demands Impact on Salesperson Burnout and Job Satisfaction
[6/1/2022]
Lucy M. Matthews, DBA and Brian N. Rutherford, PhD
Understanding how to reduce burnout is a key to keeping agents satisfied and motivated. Our research examines the impact individual facets of burnout have on job satisfaction, what impact skill discretion and hindrance demands have on job satisfaction, and whether burnout mediates the relationship between discretion and demands in relation to job satisfaction
