Baylor Alumni Directory FAQ

PCI Directory Project

Baylor Alumni is partnering with Publishing Concepts (PCI) to launch an alumni directory project. Through your participation, we are updating thousands of records, allowing us, and you, to connect with alumni. Thank you for assisting us with this important project.

If you have questions about this project, please see the frequently asked questions below.

Frequently Asked Questions

I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for Baylor University. Is this a legitimate project, or is it a scam?

How do I know my information will only be used for directory purposes?

I would like to verify and update my information. How may I do this?

Can anyone purchase a directory?

When will I receive my directory?

Can I choose some or all of my information not to be printed in the directory?

I ordered a directory over the phone and would like to cancel my order. How do I do this?


Answers

I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for Baylor University. Is this a legitimate project, or is it a scam?

It is a legitimate project. We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory. PCI is a company located in Dallas that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. This project allows Baylor Alumni and Baylor University to receive important updates to our database so we know more about our alumni and how we can better serve you and future alumni.


How do I know my information will only be used for directory purposes?

Baylor has a contractual agreement with PCI that states: a. The names, addresses and information provided to PCI by Baylor for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.

The Directory will be made available only to alumni of Baylor University. Upon completion of the project, PCI will return to Baylor all electronic files that have been supplied by Baylor or produced by PCI in connection with the production of the Directory.


I would like to verify and update my information. How may I do this?

If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Baylor University project. The representative will verify all the information we have on file for you and make any updates where needed.

If you have received an email with an embedded link, you may go to the online site to review your information. If you have questions, you may call PCI's customer service desk at 1-800-982-1590 or email customerservice@publishingconcepts.com.


Can anyone purchase a directory?

The Baylor Alumni Directory is available for sale only to Baylor University alumni.


When will I receive my directory?

The total duration of the directory project is about 12 months. Since we began the project in December of 2020 the directories are expected to be distributed in December of 2021.


Can I choose some or all of my information not to be printed in the directory?

When you call to update your information, you can tell the representative what information you would prefer to have excluded. You may also communicate this information to the PCI customer service desk (1-800-982-1590).


I ordered a directory over the phone and would like to cancel my order. How do I do this?

Call the PCI customer service help desk at 1-800-982-1590 or email customerservice@publishingconcepts.com and they will take care of this for you.

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